Rachel Wambui
Sharjah
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nairobi Sport House
02.2022 - 12.2023
- Developed and updated databases to handle customer data.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Bata Shoe Retail Company-Kenya
01.2021 - 12.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
No Degree - Food Preparation
World Chef Academy
Kenya07.2020
No Degree - Cosmetology Education
Vera Beauty College
Kenya01.2019
Skills
- Staff Training
- Issue and Complaint Resolution
- Customer Service
- Customer Relations
- Relationship Building
- Payment Processing
Timeline
Customer Service Representative
Nairobi Sport House
02.2022 - 12.2023
Sales Associate
Bata Shoe Retail Company-Kenya
01.2021 - 12.2021
No Degree - Food Preparation
World Chef Academy
No Degree - Cosmetology Education
Vera Beauty College
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