Rachid Lahial

Set Up and Decorations for Romantic Dinners, Proposals, and Marriage,Birthdays Events

• Event Planning: Collaborate with clients to understand their vision and requirements for romantic dinners, proposals, and marriage events, ensuring a personalized and memorable experience.
• Theme Design: Create and execute unique themes and decorative concepts tailored to the romantic nature of the event, incorporating elements like candles, flowers, and special lighting.
• Table Setup: Arrange tables, chairs, and place settings to create an intimate and elegant atmosphere, paying attention to details such as table linens, fine china, and glassware.
• Decorative Elements: Select and set up romantic decorations, including floral arrangements, candlelight settings, fairy lights, and personalized touches such as photos or custom signage.
• Menu Coordination: Coordinate with the kitchen staff to design and present a customized menu that aligns with the event's theme and guest preferences, ensuring high-quality food and presentation.
• Ambiance Creation: Enhance the atmosphere with appropriate lighting, soft music, and other sensory elements that contribute to a romantic setting.
• Guest Welcome: Prepare the entrance and reception areas to warmly welcome guests, possibly including a welcome drink or small appetizers.
• Seamless Service: Work closely with the service team to ensure flawless execution of the event, from timely serving of courses to discreetly managing any special requests or surprises, such as a proposal.
• Attention to Detail: Pay meticulous attention to details, ensuring all elements align perfectly with the romantic theme and exceed client expectations.

• Strong ability to interact with guests, handle complaints, and ensure a positive experience for all visitors.
• Developed and implemented customer service policies and procedures.
• Boosted team performance by developing customer service training materials and conducting service training.
• Attended industry events to represent organization and build professional network.
• Educated staff on organizational mission and goals to help employees achieve success.
• Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
• Assisted management in identifying areas of improvement in cash handling procedures, implementing changes to reduce errors and increase efficiency.
• Handled cash with high accuracy and took care to check bills for fraud.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Developed and implemented standard operating procedures to maintain smooth operations.
• Served consistent portions following recipes and control standards.
• Supervised food presentation and plating to enhance visual appeal.
• Set and oversaw weekly and special event menu plans.
• Improved customer satisfaction by ensuring consistent quality of food and service.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• responsible for training team members, setting strategy and monitoring progress towards goals.

• Carried out professional service, retaining polite and friendly approach at all times.
• Engaged in suggestive selling and other sales techniques.
• Worked with floor team and managers to meet wide range of customer needs.

• Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
• serving a high volume of guests (around 700-800) every day.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Exhibited strong multitasking abilities by managing multiple tables at once, ensuring timely food delivery and consistent guest satisfaction.

• Order Taking: Accurately take guest orders over the phone or through in-room technology systems, ensuring all details are correctly noted.
• Order Preparation: Coordinate with the kitchen staff to prepare and assemble orders, ensuring all items are correctly plated and presented.
• Delivery: Promptly deliver orders to guest rooms, ensuring timely and courteous service.
• Setup and Presentation: Set up food and beverages in guest rooms according to hotel standards, ensuring a pleasant dining experience.
• Guest Interaction: Interact with guests in a professional and friendly manner, addressing any special requests or concerns.

Order Processing: Enter orders into the point-of-sale system accurately and promptly.

Serving: Serve food and beverages to guests in a timely manner.

Order Taking: Accurately take food and beverage orders from guests

Delivery: Promptly deliver orders to guest rooms and taking guests orders over the phone.

Special Events: Assist in setting up and serving during special events or functions held in the lounge area.