Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Hi, I’m
RACHIT CHADHA
Key Account Manager
Dubai
Summary
Overview
4
years of professional experience
1
Certification
Work History
Logistiq (Part of Landmark Group)
Key Account Manager
05.2023 - Current
Job overview
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Conducted economic and demographic research and analysis to produce critical reports.
- Developed and delivered presentations to key customers to position delivery services.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
J&T Express Service L.L.CDubai
Account Manager
11.2021 - 05.2023
Job overview
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed and implemented strategies to increase client retention.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
iMile Delivery Services L.L.C
Account Manager
10.2020 - 10.2021
Job overview
- Handling Strategic Partner/ Local & international Accounts of UAE and KSA.
- Marketplace who deals in Dropship & Fulfilment Orders for UAE & KSA
- Onboarding the client and implementation on of the complete process flow in order to make sure that client’s expectation on is being achieved.
iMile Delivery Services L.L.C
Account Executive
02.2020 - 09.2020
Job overview
- Managing shipments for B2B Clients for UAE & KSA
- Managing client relationship to ensure client retention.
- Gained understanding of goals, objectives and processes to meet client business needs.
iMile Delivery Services L.L.C
Warehouse Officer
09.2019 - 02.2020
Job overview
- B2B- Receiving and Dispatching of Strategic Clients.
- Handling Fulfilment Orders.
- Managing Stock Inventory for all Clients.
- Preparing KPI reports for Fulfilment & Transfer Orders.
- Managing Schedule & Transfer orders.
- Inventory Scan of the orders and uploading it on the system.
iMile Delivery Service LLCDubai
Customer Service Intern
06.2019 - 08.2019
Job overview
- Handling 2 hours delivery-Project Alpha
- Confirming the location on from the customer and booking the order
- Managing Inbound & Outbound process.
Education
Amity University
MBA from Transport & Logs cs
University Overview
Skills
Key account management
undefinedCertification
Six Sigma - White Belt
Timeline
Key Account Manager
Logistiq (Part of Landmark Group)
05.2023 - Current
Account Manager
J&T Express Service L.L.C
11.2021 - 05.2023
Account Manager
iMile Delivery Services L.L.C
10.2020 - 10.2021
Account Executive
iMile Delivery Services L.L.C
02.2020 - 09.2020
Warehouse Officer
iMile Delivery Services L.L.C
09.2019 - 02.2020
Customer Service Intern
iMile Delivery Service LLC
06.2019 - 08.2019
Amity University
MBA from Transport & Logs cs
04.2020
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