Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Rachith Munasignhe

Rachith Munasignhe

Sharjah

Summary

Dynamic customer service professional with over 10 years of experience in customer relations, sales, and service excellence. Proven ability to drive sales, increase customer satisfaction, and foster long-term relationships by effectively resolving issues, providing expert product advice, and maintaining accurate records. Skilled in CRM software, conflict resolution, and post-sales support. Strong communicator with a collaborative mindset, dedicated to achieving company goals and delivering a seamless shopping experience. Fluent in English, Tamil, and Hindi, with a focus on building customer loyalty and improving operational efficiency.

Overview

14
14
years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

PAN EMIRATES
Sharjah
08.2025 - Current
  • Assisted customers with product inquiries and purchase decisions.
  • Handled customer complaints and resolved issues promptly.
  • Processed transactions accurately using point-of-sale systems.
  • Collected customer feedback to enhance service quality and experience.
  • Greeted customers and identified their needs.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.

CUSTOMER SERVICE OFFICER

HOMES R US
AJMAN
01.2022 - 08.2025
  • Provide exceptional customer service by addressing inquiries, resolving complaints,contributing to an increase in repeat business and positive feedback.
  • Assist customers in product selection by offering expert advice on home furniture and accessories.
  • Achieve sales targets consistently by promoting sales and special offers, upselling, and cross-selling.

EXECUTIVE CUSTOMER RELATIONS

MELSTA COOPERATIONS
Colombo
01.2021 - 01.2022
  • Managed and responded to customer inquiries, complaints, and feedback.
  • Collaborated with internal departments, including sales and logistics, to streamline communication and improve the overall customer experience.
  • Utilized CRM software to track customer interactions, identify trends, and provide personalized follow-up services to foster long-term customer relationships.

CUSTOMER RELATIONS AND SALES EXECUTIVE

BROWNS GROUPS OF COMPANIES
Colombo
01.2015 - 01.2019
  • Managed and resolved customer inquiries, ensuring timely and effective communication through multiple channels (phone, email, and in-person).
  • Coordinated and processed customer orders, ensuring accurate data entry, order tracking, and timely delivery.
  • Provided post-sales support, handling complaints, returns, and warranty claims.

SALES ASSOCIATES

BABY SHOP- LANDMARK GROUP
Dubai
01.2013 - 12.2015
  • Assisted customers in selecting baby products and providing product information.
  • Processed customer transactions at the point of sale quickly and accurately.
  • Managed inventory levels and organized stock for efficient product display.

DOCUMENTATION OFFICER

LB FINANCE
Colombo
01.2012 - 11.2013
  • Oversee documentation procedures in the operations department, ensuring compliance with company policies and regulations.
  • Maintain and update client mandates, Know Your Customer (KYC) records, and customer agreements by collecting necessary documents.
  • Handle escalated customer inquiries and complaints professionally.

Education

High School Diploma -

ST. ANDREWS COLLEGE
COLOMBO, Srilanka
09.2000 - 01/2008

Some College (No Degree) - Economics- Collage Diploma

DE LA SALL COLLEGE
COLOMBO, Srilanka
09.2009 -

Skills

  • Multilingual Communication
  • Point-of-sale systems
  • Transaction processing
  • Complaint resolution
  • Conflict resolution
  • Tactful and diplomatic
  • Customer support
  • Customer relationship management (CRM)
  • [Software] CRM system proficiency
  • POS system operation
  • Multi-line phone systems
  • Retail marketing
  • MS office proficiency

References

Available upon Request

Languages

Sinhala
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Tamil
Proficient
C2

Timeline

CUSTOMER SERVICE ASSOCIATE

PAN EMIRATES
08.2025 - Current

CUSTOMER SERVICE OFFICER

HOMES R US
01.2022 - 08.2025

EXECUTIVE CUSTOMER RELATIONS

MELSTA COOPERATIONS
01.2021 - 01.2022

CUSTOMER RELATIONS AND SALES EXECUTIVE

BROWNS GROUPS OF COMPANIES
01.2015 - 01.2019

SALES ASSOCIATES

BABY SHOP- LANDMARK GROUP
01.2013 - 12.2015

DOCUMENTATION OFFICER

LB FINANCE
01.2012 - 11.2013

Some College (No Degree) - Economics- Collage Diploma

DE LA SALL COLLEGE
09.2009 -

High School Diploma -

ST. ANDREWS COLLEGE
09.2000 - 01/2008

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Rachith Munasignhe