Rachitha Senadheera
Summary
An organized Banking Professional who is knowledgeable about all products & services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application process. A hardworking and passionate job seeker with strong organizational position. Ready to help the team to achieve company goals. An experienced senior banking assistant with over 5 years banking experience with excellent reputation for resolving problems and improving customer satisfaction. Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practice. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Senior Customer Relationship Officer & Cash officer (Junior Executive Grade II)
PAN ASIA BANKING CORPORATION PLC
05.2021 - 11.2023
- Handling all types of customer inquiries & introducing new products to clients
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative
- Communicating with customers about account balances and other matters related to outstanding loans or deposits
- Taking deposits from customers or posting deposits to customer accounts
- Interpreting banking regulations and laws to ensure compliance with federal regulations
- Monitoring interest rates on loans and advising customers on ways to reduce interest costs on outstanding balances
- Managing cash flow by collecting payments from debtors and depositing them into bank accounts
- Reviewing financial statements to assess risk in lending decisions and investment opportunities.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Managed customer relations on ongoing basis to maximize customer retention.
Teller & Cash Operations (Junior Executive Grade I)
PAN ASIA BANKING CORPORATION PLC
02.2019 - 04.2021
- Serves customers by completing account transactions
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Records transactions by logging cashier's checks, traveler's checks, and other special services; prepares currency transaction reports
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins
- Reconciles loan coupons and other transactions
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller
- Complies with bank operations and security prepares participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof.
Education
Top Up Degree in BA Global Business -
IMPERIAL COLLEGE OF BUSSINESS STUDIES
12.2024
Advanced Diploma In Business Management -
NATIONAL INSTITUTE OF BUSSINESS MANAGEMENT
12.2022
Intermediate In Applied Banking & Finance -
INSTITUTE OF BANKERS OF SRI LANKA
01.2022
First Level Examination -
THE ASSOCIATION OF ACCOUNTING TECHNICIANS
12.2020
School Education -
LUMBINI COLLEGE COLOMBO SRI LANKA
12.2016
Skills
- Active learning & adaption to the new working environment
- Team player with excellent negotiation & leadership
- Hard work with quality sense & Stress tolerance with Flexibility
- Devoted to customer relations and reliable in delivering expert clerical support to team members
- Excellent reputation for resolving problems and improving customer satisfaction
- Fluent in Microsoft Word, Excel, PowerPoint & Access
- Inter-Department Collaboration
References
- Mr. S M Weerasuriya, Branch Manager, Pan Asia Banking Corporation, Kottawa, Sri Lanka, +94714256068
- Mr W W J I Fernando, Assistant Manager, Pan Asia Banking Corporation, Panadura, Sri Lanka, +94773668651
Languages
Sinhala
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Senior Customer Relationship Officer & Cash officer (Junior Executive Grade II)
PAN ASIA BANKING CORPORATION PLC
05.2021 - 11.2023
Teller & Cash Operations (Junior Executive Grade I)
PAN ASIA BANKING CORPORATION PLC
02.2019 - 04.2021
Top Up Degree in BA Global Business -
IMPERIAL COLLEGE OF BUSSINESS STUDIES
Advanced Diploma In Business Management -
NATIONAL INSTITUTE OF BUSSINESS MANAGEMENT
Intermediate In Applied Banking & Finance -
INSTITUTE OF BANKERS OF SRI LANKA
First Level Examination -
THE ASSOCIATION OF ACCOUNTING TECHNICIANS
School Education -
LUMBINI COLLEGE COLOMBO SRI LANKA
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