Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline
Generic

Radhika Dhamodharan

Dubai,United Arab Emirates

Summary

Results-driven Operations Manager with 8+ years of experience overseeing store management, financial operations, and customer engagement across leading retail businesses. Proven expertise in sales management, inventory control, PL reporting, and payroll processing, ensuring operational efficiency and profitability.


Adept at team leadership, process optimization, and risk management, successfully enhancing customer satisfaction and driving revenue growth.


Skilled in financial reconciliation, cash flow management, and compliance, with a strong ability to streamline operations and implement cost-saving strategies.


Passionate about delivering high-quality retail experiences, optimizing business performance, and fostering strong customer relationships.

Overview

13
13
years of professional experience
2016
2016
years of post-secondary education

Work History

Career Break

Career Break
01.2021 - Current

Took a planned career break to focus on personal commitments. I remained engaged with industry trends, operational efficiencies, and evolving retail strategies while managing personal commitments. This period strengthened my strategic planning, adaptability, and people management skills, ensuring I stay aligned with market advancements

STORE MANAGER

Ampol Limited (Caltex)
Northfield, Australia
10.2019 - 12.2020
  • Streamlined store operations by optimizing storekeeping and stock control for increased efficiency and cost-effectiveness
  • Enhanced stock control efficiency reducing waste by 15%
  • Streamlined store operations increasing productivity by 20%
  • Implemented cost-saving measures achieving 10% budget reduction
  • Boosted inventory accuracy, ensuring 98% stock reliability

FOUNDER AND STORE MANAGER

Black Jack Burgers
Holden Hill, Australia
08.2018 - 09.2020
  • Spearheaded store operations, optimizing performance with strategic budget management, PL oversight, and efficient inventory control
  • Boosted store performance via strategic budget PL management
  • Awarded 'Best Burger Store' in Adelaide by Menulog and UberEATS for North Eastern suburbs in 2019
  • Optimized menu using market demand culinary trends insights
  • Increased customer retention by 45% over store average

STORE MANAGER

Caltex Starmart
Northfield, Australia
07.2018 - 09.2019
  • Efficiently managed all storekeeping and stock control activities to ensure economic operation
  • Boosted sales 17%+ per quarter in 2019, surpassing retail targets
  • Achieved 98% customer satisfaction as Service Rep Store Manager
  • Trained team for high service standards; won Employee of the Month 6x
  • Ensured 99% accuracy in product knowledge for high-volume retail

STORE MANAGER

Subway
Adelaide, Australia
03.2017 - 07.2018
  • Fostered a loyal client base, boosting repeat sales and customer satisfaction
  • Coordinated team schedules to maintain efficient service operations
  • Managed $4K in daily sales, serving 400 customers effectively
  • Optimized inventory management through strategic order timing and stock control
  • Trained and mentored a team of 20 employees from entry-level to specialist positions
  • Built relationships with 110+ new customers, surpassing sales targets by 20%
  • Enhanced store profit margins by 10% in less than two months

STORE MANAGER

Munno Para Pizza Kitchen
Munno Para, Australia
08.2016 - 06.2018
  • Engineered sales reports, analyzed data, and forecasted business opportunities
  • Elevated customer service by engaging with customers and ensuring optimal value
  • Maintained rigorous inventory control and enforced strict food sanitation procedures
  • Steered company through a reorganization, resulting in a 75% profit increase with minimal turnover

CSR TO STORE MANAGER

Domino's Pizza
Adelaide, Australia
04.2012 - 08.2016
  • Optimized store operations to boost efficiency and manage $6k daily revenue
  • Delivered exceptional customer service, enhancing value and rapport
  • Prepared strategic sales reports to analyze and forecast opportunities
  • Earned 2 promotions to Store Manager within 12 months

Education

MASTER OF PROFESSIONAL ACCOUNTING -

Federation University
Australia

MASTER OF COMMERCE - undefined

The University of Adelaide

BACHELOR OF COMMERCE WITH INFORMATION - GOLD MEDALIST

Sri Krishna Arts and Science College

Skills

  • Visionary Leader
  • Entrepreneur
  • Customer Relationship Management
  • Inventory and Logistics Management
  • Financial Risk Analysis
  • Strategic Management
  • Decision-making Skills
  • Communication Skills
  • Cash Flow Statement
  • Interpersonal Skills
  • Problem Solving
  • Bookkeeping
  • Organized Executor
  • Negotiation Skills

Languages

English
Proficient (C2)
Tamil
Native
Telugu
Native
Malayalam
Fluent

Personal Information

  • Marital status: Married
  • Visa status: Resident Visa

References

References available upon request.

Timeline

Career Break

Career Break
01.2021 - Current

STORE MANAGER

Ampol Limited (Caltex)
10.2019 - 12.2020

FOUNDER AND STORE MANAGER

Black Jack Burgers
08.2018 - 09.2020

STORE MANAGER

Caltex Starmart
07.2018 - 09.2019

STORE MANAGER

Subway
03.2017 - 07.2018

STORE MANAGER

Munno Para Pizza Kitchen
08.2016 - 06.2018

CSR TO STORE MANAGER

Domino's Pizza
04.2012 - 08.2016

MASTER OF COMMERCE - undefined

The University of Adelaide

BACHELOR OF COMMERCE WITH INFORMATION - GOLD MEDALIST

Sri Krishna Arts and Science College

MASTER OF PROFESSIONAL ACCOUNTING -

Federation University
Radhika Dhamodharan