Raed Alghamri

Lead business analyst responsible for analyzing business needs, developing innovative solutions, managing requirements through elicitation, analysis, specification, and approval. Focus on enhancing business processes, functionality, stakeholder communication while driving digital transformation initiatives.

Key Achievements:

• Spearheaded analysis and design of web-based adaptable workflow system, improving cross-departmental efficiency by 30% through innovative process redesign.
• Led requirements gathering and implementation for mobile app upgrade, resulting in 25% increase in user satisfaction by applying user-centric design principles.
• Facilitated over 50 stakeholder workshops, ensuring alignment and buy-in across multiple organizational levels through effective communication and collaboration.
• Reduced system integration time by 40% through detailed technical documentation and proactive stakeholder management.

Major Projects:

• Strategic API Integration Project:

- Led business requirements elicitation and gathering for critical

integration project involving Ajman Municipality & Planning

Department and three external partners.

- Utilized advanced BA techniques, including UML and user stories,

to facilitate seamless integration, resulting in improved data flow

and 50% reduced processing times.

- Managed stakeholder expectations across four organizations,

ensuring project alignment and timely delivery through effective

communication and problem-solving.

• Strategic LIMS (Laboratory Information Management System) Project:

- Created comprehensive RFP and SRS documents for

implementation of new LIMS, demonstrating strong technical

writing and documentation skills.

- Orchestrated vendor selection process, evaluating proposals

against 20+ critical criteria to ensure optimal system selection,

leveraging SWOT analysis techniques.

- Designed integration points between LIMS, existing software

systems, and laboratory instruments, improving data accuracy by

35% and reducing manual data entry by 60%.

• Smart Services Project: Led improvement initiative for department's smart mobile app MPDA, resulting in 40% increase in user engagement through innovative feature development.

• ASAB Project: Managed implementation of unified platform for systems integrations using TIBCO, streamlining data flow between 10+ internal and external systems and showcasing strong technical integration skills.

• NASHEET Project: Oversaw implementation of UiPath Robotic Process Automation (RPA), automating 5 key business processes and reducing processing time by 70%, demonstrating innovative approaches to process optimization.

• AMAR and TASDEEQ Projects: Delivered full automation for business processes through web-based applications, improving operational efficiency by 45% through detailed process analysis and redesign.

• QAREEB Project: Implemented video conference channel for remote customer interactions, reducing in-person visits by 30% and improving customer satisfaction scores by 20%, showcasing innovation in service delivery.

• Produced written documentation and visual presentations to report data to influence key stakeholders.
• Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
• Designed and implemented business solutions to align with objectives and industry best practices.
• Applied strong analytical skills to translate business requirements into effective technical solutions.
• Collaborated with cross-functional teams to implement operational improvements and business strategies.
• Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.

Major Projects:

• Full Automation for Business Processes.

Directorate of Town Planning & Survey (DTPS) - Sharjah, UAE

• Customer Relationship Management (CRM) System.

Federal Authority for Nuclear Regulation (FANR) – Abu Dhabi, UAE

• Security Permits System, Organizational Structure System, Facilities Protection System.

Ministry of Interior (MOI) – Abu Dhabi, UAE

• Implementation of Oracle WebCenter Content & Back Office Process Automation for services.

Public Authority of Minor Affairs (PAMA) – Kuwait

• Implementation of Oracle WebCenter Content and 15 Workflows.

Ministry of Social Development – Bahrain

• Kept abreast of new technologies through continuous learning initiatives, maintaining competitive edge in IT sector.
• Developed comprehensive test plans, ensuring thorough software examination.
• Maintained current knowledge of industry trends and QA methodologies, implementing up-to-date approaches in work processes.
• Streamlined process efficiency through meticulous documentation practices.