Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Hobbies and Interests
Languages
Timeline
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Raees Ahmed

Raees Ahmed

Bur Dubai,DU

Summary

Results-driven Manager with 6+ years' expertise in executive support, project management, and team leadership. Proven track record transforming vendor relations and driving revenue through strategic product initiatives. Innovator in customer support and logistics optimization. A dynamic leader with a knack for achieving business success through strategic thinking and technical prowess. Let's elevate your team and exceed goals together!

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

E-commerce Manager/ Operation & Warehouse Manager

Homsstore.com
12.2017 - 12.2023
  • Comprehensive admin support to CEO, managing calendars, meetings, and reports
  • Oversaw strategic projects, ensuring alignment with goals and timelines
  • Supervised and mentored a dynamic team for a high-performance culture
  • Built relationships for overall organizational success
  • Conducted market research and competitor analysis for informed decisions
  • Drafted internal/external communications, including press releases
  • Ensured legal compliance, actively engaged in risk assessment
  • Identified opportunities for efficiency and innovation
  • Utilized Peach-tree and Quickbooks for streamlined collaboration
  • Strategically used tools for product range expansion
  • Navigated technical complexities with TeamViewer, AnyDesk, and Zoho Assist
  • Managed Shopify orders and logistics through various services
  • Efficiently handled support and streamlined complaints
  • Optimized operations using PTCL CRM, Slack, and strategic tools
  • Developed business strategies supported by JIRA
  • Enhanced efficiency with tools like Label Joy and Endnote
  • Utilized Adobe Suite, Canva, and others for visual appeal
  • Managed precision using QuickBooks POS, Peach-Tree, and Excel
  • Facilitated through strategic use of Shopify, QuickBooks, and Excel
  • Supported cash flow and finance with QuickBooks, Peach-Tree, and Excel
  • Executed meticulous management through QuickBooks and Excel
  • Utilized Facebook, Instagram, and TikTok for an engaging presence
  • Drove business success, transformed vendor management, and led teams
  • Proficient in Shopify, Web Designing, Quick Books, Peach-Tree, Adobe Suite, Microsoft Office, CRM, and more.

CSR ( Customer Service Representative)

PTCL ( Pakistan telecommunications company limited)
03.2017 - 12.2017
  • Respond to customer inquiries and concerns regarding technical issues with PTCL services, ensuring a positive customer experience
  • Diagnose and troubleshoot technical problems reported by customers, providing effective solutions and resolutions within a reasonable timeframe
  • Exhibit strong communication skills to convey technical information in a clear and understandable manner, fostering customer confidence and satisfaction
  • Stay updated on PTCL products, services, and technological advancements to provide accurate and relevant information to customers
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the company's systems
  • Collaborate with internal teams, including technical support specialists and other departments, to ensure efficient problem resolution and customer satisfaction
  • Ensure compliance with PTCL policies and procedures while handling customer interactions and resolving technical issues.

SQA Engineer ( Software Quality Assurance)

ilsa interactive
06.2016 - 01.2017
  • Conducted thorough testing for diverse projects, ensuring high-quality software within tight deadlines
  • Developed and executed meticulous test plans, identifying, reporting, and tracking defects for optimal functionality
  • Implemented automated testing, reducing cycles and enhancing efficiency with industry-standard tools
  • Worked closely with cross-functional teams, providing valuable input throughout the development lifecycle
  • Contributed to continuous improvement, identifying areas for enhancement and implementing testing best practices
  • Maintained detailed documentation of test cases, results, and defects, ensuring clear and concise reports.

Education

Bachelors in Computer Science -

University of Lahore
07.2017

ICS ( Intermediate in Computer Science) -

GOVT. Degree Collage Burewala
04.2013

Matriculation -

Tabindah Model High School Burewala
05.2010

Skills

  • Project Management Skills
  • Customer Service
  • Public Speaking
  • Management Skills
  • Ability to Learn Quickly
  • Highly organized and efficient
  • Analytical Thinking Skills
  • Excellent Communication Skills
  • Highly responsible and reliable
  • Data Analysis
  • Adobe Illustrator
  • Attention to Detail
  • Hard Working
  • Ability to Work Under Pressure
  • Flexibility and Adaptability
  • Adobe Photoshop
  • Self-motivation
  • Conflict Resolution
  • Leadership and Teamwork
  • Interpersonal Skills
  • Critical thinking and problem solving
  • Decision Making
  • Microsoft Office
  • Microsoft Excel
  • Effective Time Management
  • Computer Skills
  • Multitasking Skills
  • Financial Management
  • Warehouse management
  • Office management

Personal Information

  • Place of Birth: Burewala, Pakistan
  • Title: E-commerce Manager/ Operation & Warehouse Manager
  • Date of Birth: 01/22/93
  • Nationality: Pakistaní
  • Driving License: No

Hobbies and Interests

Sketching, Bike Riding, Poetry, Music, Coin & Stamp collecting, Reading

Languages

English
Urdu
Pashto
Punjabi

Timeline

E-commerce Manager/ Operation & Warehouse Manager

Homsstore.com
12.2017 - 12.2023

CSR ( Customer Service Representative)

PTCL ( Pakistan telecommunications company limited)
03.2017 - 12.2017

SQA Engineer ( Software Quality Assurance)

ilsa interactive
06.2016 - 01.2017

Bachelors in Computer Science -

University of Lahore

ICS ( Intermediate in Computer Science) -

GOVT. Degree Collage Burewala

Matriculation -

Tabindah Model High School Burewala

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Raees Ahmed