Rafael Aliyev
RESTAURANT G.M.
Dubai,Jumeirah
Summary
Advanced I am passionate about hospitality business which is, vital of my life especially Food and Beverage. I am very flexible with working hours and under pressure work conditions, which is my favorite part of my profession. I passion to learn always new things. Some of my colleagues call me crazy because I learn very deeply everything which belongs to my profession. I have very good knowledge about beverages -wines, whiskeys, and service standards. I am a very good team player as a colleague and as a floor manager. I have very good leadership skills. I am that kind of leaders, who is doing himself first and make his colleagues follow him. With one word- Food and Beverage more than a job for me
Skills
- Five-star Resort experience
- Guest satisfaction specialist
- Sommelier service
- FMC Specialist, SCM
- GOP (Gross Operating Profit)
- P&L Report
- Rev PAR (Revenue per AvailableRoom)
- Paytrax ( HR Web )
- POS System - Micros, Inresto, Foodics (Dashboard Control)
- Delivery Agregators Talabat, Delivero, Noon
- Menu Engineering (Dashboard Control)
- Social Media Marketing
- Financial and Cash Flow Analyses
Work History
Operations Manager
LUQA Restaurant
Dubai, Jumeirah
07.2022 - Current
- Concept Plan, Design, Menu Engineering, Procurement, Budgeting, Staff Recruitment
- To sign new contracts in Company Level for the cooperation with big Companies for the Marketing Purposes
- To Contact with all kind of Suppliers about Kitchen and Service and take care of credit accounts
- Fully Control of Menu, POS System, Talabat, Delivero and Noon (Dashboard)
- To handle all kind of accounting (Suppliers, Staff Salaries, All the expenses)
- Social Media Marketing and Advertisements
- Company level CRM and Customer Data control for Loyalty Program.
Food & Beverage Manager
Caravana Resort
Ajman
09.2021 - 07.2022
- Formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment, and FF&E requirements in linewith the compilation of the
- Annual Business Plan
- Contribute to the preparation of the SBU budget and monitor the financial performance of the F&B outlet(s) versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
- To ensure that the monthly forecasted food and beverage revenue figures are achieved
- To strictly adhere to the established operating expenses and that allcosts are controlled
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Assistant of Food & Beverage Manager
The Landmark Hotel
Azerbaijan, Baku
08.2020 - 12.2021
- Maximize revenues by communicating regularly with the Food and Beverageteams to implement agreed-upon strategies, practices, and promotions
- Develop and maintain training programs to ensure a high degree of staff professionalism, one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
- Manage the organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering
- Department
- Evaluate guest satisfaction levels with a focus on continuous improvement
Assistant Restaurant Manager
Kabana Jumeirah
Dubai
01.2021 - 09.2021
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed-upon strategies, practices, and promotions
- Develop and maintain training programs to ensure a high degree of staff professionalism, one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
- Manage the organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeepingand Engineering Department
- Evaluate guest satisfaction levels with a focus on continuous improvement
Assistant Restaurant Manager
Rixos Saadiyat Island
Abu Dhabi
05.2019 - 08.2020
- Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counselling, and disciplining outlet staff
- Support the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handlingpublic relations and marketing
- Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards
- Overseeing Operations
- Ordering and Managing Inventory
- Building Sales and Profits
Assistant Restaurant Manager
Rixos Bab Al Bahr
Ras Al Khaimah
06.2016 - 03.2019
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
- Provides excellent customer service to all employees
- Motivates and encourages staff to solve guest and employee-relatedconcerns
- Sets service expectations for all guests internally and externally
- Follows up to ensure complaints have been addressed to the guest's satisfaction
- Assists the Restaurant Manager as needed with an annualQuality audit
- Complies with all corporate accounting procedures
Restaurant Manager
The Chalette Stake House - Rixos Quba
Azerbaijan, Baku
04.2014 - 03.2016
- Supervises restaurant and all related areas in the absence of the Director ofFood and
- Beverage Manager
- Ensures all employees have proper supplies, equipment, and uniforms
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
- Ensures compliance with all restaurant policies, standards, and procedures
- Manages to achieve or exceed budgeted goals
- Encourages employees to provide excellent customer service withinguidelines
- Handles guest problems and complaints, seeking assistance from supervisor as necessary
- Uses all available on the job training tools for employees
- Communicates performance expectations in accordance with jobdescriptions for each position.
Banquet Facility Supervisor
JW Marriott
Azerbaijan, Baku
08.2012 - 04.2014
- Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable
- Follow up on special banquet event arrangements to ensure compliance,read and analyze banquet event order in order to gather guest information, determine proper setup, timeline, specific guest needs, buffets, action stations, etc
- Respond to and try to fulfil any special banquet event arrangements Provide information about our hotel, available rooms, rates and amenities.
Restaurant Supervisor
Kempinski Hotel
Azerbaijan, Baku
10.2011 - 08.2012
- Lead the team in all aspects of the department and ensure service standards are followed
- To assist in recruiting and training all Outlet Colleagues
- Balance operational, administrative and Colleague needs
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed-upon strategies, practices, and promotions
- Assist in managing the departmental budget
- Assist the production team in the training of new operations staff regarding quality standards
- Ongoing day to day liaison with sales staff to establish the quality issues and requirements of all customers.
Similar Profiles
AMMAR ELGAYARAMMAR ELGAYAR
Supervisor at LUQA RESTAURANTSupervisor at LUQA RESTAURANT
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Nour KchoukNour Kchouk
Project Manager in Marketing and Communication at Hannibal Lease TunisiaProject Manager in Marketing and Communication at Hannibal Lease Tunisia
Kavinda PereraKavinda Perera
Operations Manager at Black Panda CaféOperations Manager at Black Panda Café