Rafat Al Mhethawi
restaurant manager
Dubai,DU
Summary
Dynamic restaurant supervisor with proven expertise at AWS in staff management and training. Enhanced customer satisfaction through effective issue resolution and quality control. Cultivated strong team collaboration, leading to improved service efficiency. Skilled in cash handling and motivated to maintain high health and safety standards in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Restaurant Supervisor
AWS
03.2020 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Restaurant Server
TOWER LINKS GOLF CLUB
02.2014 - 02.2020
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Waitress Supervisor
ALF LEILA WLEILA RESTAURANT
08.2010 - 01.2014
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Restaurant Waiter
Arabian Nights Restaurant
06.2008 - 06.2010
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Education
High School Diploma -
ALMAZRAA
SYRIA .AL SUWAYDA 04.2001 -
Skills
Staff management
Timeline
Restaurant Supervisor
AWS
03.2020 - Current
Restaurant Server
TOWER LINKS GOLF CLUB
02.2014 - 02.2020
Waitress Supervisor
ALF LEILA WLEILA RESTAURANT
08.2010 - 01.2014
Restaurant Waiter
Arabian Nights Restaurant
06.2008 - 06.2010
High School Diploma -
ALMAZRAA
04.2001 -
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