RAFAY IMRAN
Ajman,AJ
Summary
Dynamic individual with hands-on experience in Social Media Marketing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Social Media Specialist
HS. Real Estate
07.2024 - Current
- Strategized social media campaigns for company, helping to promote property listings, meet goals and reach untapped potential customers.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Conducted daily updates to social media profiles to boost company online presence.
- Managed social media account for company, generating interest for existing and upcoming property projects.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Created customized marketing materials to increase brand awareness.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Administrative Coordinator
HS. Real Estate
06.2023 - 06.2024
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed over 30 phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Guided new team members on real estate regulations and projects.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Cashier
Sindh Shahbaz Restaurant
01.2021 - 05.2023
- Processed over 50 -100 customer orders efficiently with attention to detail on daily basis.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepan66cies.
- Supervised daily restaurant operations, ensuring smooth service and customer satisfaction.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of restaurant menu, promotions and highlighted to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering the restaurant and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Managing inventory in online menu by adding or removing item as per stock ensuring smooth operations.
Education
Bachelor of Arts - Business Management
Buckinghamshire New University
England10-2022
High School Diploma -
Sama American Private School
Ajman06-2019
Skills
- Customer Service, Office administration & Vendor management
- Excellent communication skills
- Good Emotional Quotient
- Team Player and Quick Learner
- Social media marketing & promotions
- Company branding & Campaign management
- Email marketing
- Client relationship management
- Marketing strategy & Project management
- Office inventory management
- Microsoft office
- Appointment scheduling & Inbound phone call handling
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Interests
Travelling, Exploring & Music
Additional Information
Nationality: Pakistani
DOB: 05/05/2002
Visa Status: Father Sponsorship
UAE Driver’s License : Yes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Timeline
Social Media Specialist
HS. Real Estate
07.2024 - Current
Administrative Coordinator
HS. Real Estate
06.2023 - 06.2024
Cashier
Sindh Shahbaz Restaurant
01.2021 - 05.2023
Bachelor of Arts - Business Management
Buckinghamshire New University
High School Diploma -
Sama American Private School
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