Rafeek Usman

• BEDROCK is a leading construction equipment company having a product line up of Crawler Cranes, Ground Engineering & foundation equipment KATO | BSP TEX | APIE
• Client Relationship Management: Build and maintain strong, long-term relationships with clients, including identifying and addressing their specific equipment needs
• Sales and Marketing: Lead sales activities focusing on the selling of Japanese IHI / KATO Crawler Cranes, BSP TEX rapid Impact Compaction rigs, APIE foundation equipments
• Market Analysis: Conduct market research and analysis to identify new opportunities, trends, and competitors, ensuring the company remains competitive in the industry
• Product Knowledge and Presentation: Provide expert-level knowledge of the equipment and solutions offered, conducting detailed presentations and product demonstrations to potential clients
• Team Leadership: Lead and motivate the sales team, setting clear objectives, monitoring performance, and providing guidance and training to enhance team capabilities
• Sales Reporting: Prepare regular sales reports, forecasts, and performance reviews to track progress against targets and identify areas for improvement
• Negotiation and Closing: Lead contract negotiations, develop pricing strategies, and close sales deals while ensuring profitability and customer satisfaction
• Collaboration with Cross-Functional Teams: Work closely with marketing, technical, and after-sales teams to ensure seamless execution of sales processes and customer satisfaction
• Customer Feedback and Improvement: Gather and analyze customer feedback to enhance product offerings and improve sales strategies
• Compliance and Documentation: Ensure all sales activities comply with company policies, industry regulations, and contractual obligations, maintaining accurate records and documentation
• Budget Management: Manage the equipment sales budget, ensuring effective allocation of resources and maximizing ROI
• Key Account Management: Manage key corporate accounts, maintaining strong relationships and ensuring budgets are adhered to
• Client Relationship Building: Conduct routine visits to clients in the UAE to identify their needs, provide support, and foster long-term relationships
• Sales Strategy Development: Create and execute a strategic sales plan to expand the company’s customer base and generate new business opportunities
• Market Expansion: Investigate new sectors and explore ways to grow the customer base in line with company objectives
• Competitor Analysis: Prepare technical comparisons with competitor products and present detailed findings to clients to highlight company advantages
• Team Supervision: Lead and supervise a team of Sales and Service Engineers to ensure customers receive prompt and efficient service
• Cross-Selling Initiatives: Promote cross-selling opportunities such as maintenance contracts, inspections, and on-call services to increase revenue
• Prospecting and Relationship Building: Identify, research, and contact prospective customers to establish positive relationships that generate future sales and service business
• Quotations and Follow-ups: Prepare and follow up on offers/quotations using the company’s CRM tools and processes
• Sales Forecasting: Develop long-term sales strategies and adapt sales activities to ensure objectives are achieved
• Tender Documentation: Prepare and submit technical and commercial tender documentation for both government and private sector clients
• Site Visits and Solutions: Conduct site visits to assess client requirements and propose suitable lifting solutions
• Client Requirement Interpretation: Work closely with clients to interpret their requirements, offer technical assistance, and prepare customized quotes
• Cross-Department Collaboration: Coordinate with internal departments (Service, Accounts, Training) to ensure client requirements are efficiently met.

• Lead Generation and Client Visits: Develop enquiries by visiting client sites and identifying customer requirements for products and services
• Sales & Rental Management: Oversee the sales and rental of Japanese IHI / KATO Crawler Cranes and power generators, ensuring smooth transactions and client satisfaction
• Operational Client Interface: Maintain day-to-day operational interaction with existing and prospective clients, addressing their needs and building strong, long-term relationships
• Customer Follow-Up and Issue Resolution: Handle customer complaints and inquiries, follow up on overdue payments, and escalate concerns to upper-level management when needed
• Regional Exhibition Participation: Organize and participate in key regional exhibitions such as ADIPEC and Big 5 to promote company products and services
• After-Sales Support: Provide after-sales support services, promptly addressing any issues clients face with products and ensuring high levels of customer satisfaction
• Sales Forecasting and Planning: Meet sales objectives by forecasting requirements, creating sales plans, and following up with clients to ensure the development of good business relationships
• New Business Development: Maintain existing sales and actively seek out new business opportunities, while ensuring that customer service standards are consistently met and all operating procedures are followed

Al Jaber Heavy Lift, a member of the Al Jaber Group based in Abu Dhabi, specializes in a comprehensive range of lifting services using a diverse fleet of multi-brand cranes, as well as transportation services for both onshore and offshore projects

• Crane System Support & Maintenance: Provide complex support for the repair and maintenance of crane systems, ensuring functionality and safety standards are met
• Customer Requirements Handling: Receive and address customer complaints and technical inquiries across all business aspects, both technical and operational, ensuring timely resolutions
• Troubleshooting & Diagnosis: Troubleshoot and diagnose issues in both heavy and small capacity cranes from various manufacturers, ensuring minimal downtime and efficient repairs
• Critical Lift Operations Review: Review plans and procedures for critical heavy lifts, ensuring compliance with safety regulations, and witness heavy lift operations to ensure they are executed correctly
• Preventive Maintenance: Prepare and maintain preventive maintenance logs on a daily, weekly, and monthly basis in accordance with the manufacturer’s manual to ensure the longevity and safety of equipment
• Maintenance & Repair Progress Monitoring: Track the progress of scheduled maintenance and repair work on crane units, prepare progress reports, and ensure timely completion
• Safety & Compliance: Ensure that all critical lifting activities are planned, approved, and accompanied by the necessary documentation, including checklists and risk assessments, as per the company’s lifting management system (LMS)
• Experience with Large Capacity Cranes: Experience working with high-capacity cranes, including Terex CC8800-Twin, ensuring proper handling, maintenance, and troubleshooting
• Familiarity with Various Crane Brands & Capacities: Proficient in operating, maintaining, and repairing mobile and crawler cranes from multiple manufacturers, including Terex Demag, Liebherr, Manitowoc, Grove, Tadano, Hitachi Sumitomo, Kobelco, etc., across a range of capacities
• Knowledge of Self Propelled Modular Trailers (SPMTs): Knowledgeable about the operation and maintenance of self-propelled modular trailers, ensuring safe and efficient transport of heavy equipment
• Teamwork in Heavy Lifting Operations: Collaborate with a team for the assembly and application of reaction force tailing frames during heavy lifting operations

Lathangi Automobiles is Largest Volvo Bus After Market PSD in India, to cater to Bus related Chassis and Body repair support

• Perform preventive maintenance daily, weekly and monthly with respect to manufacturers Manual
• Assigning technician for the field service and troubleshooting.
• Monitor progress of maintenance work schedule, repair work done in unit and prepare reports.
• Submitting service report service manger.