Rafeeq Ahmed

Client Management: Spearheaded client relations initiatives at a strategic level, managing a portfolio of over 48 clients within a short timeframe. Built and maintained strong, long-term relationships with clients, ensuring their needs were met and expectations exceeded.

Stakeholder Engagement: Collaborated closely with internal and external stakeholders, including clients, partners, and vendors, to align business objectives and drive mutual success. Implemented effective communication strategies to foster positive relationships and address any challenges or concerns.

Recruitment Leadership: Led recruitment efforts with a focus on quality and efficiency, overseeing the successful placement of over 300 candidates within 8 months. Utilized innovative sourcing strategies and rigorous selection processes to identify top talent and meet client requirements.

HR Intervention and Streamlining: Initiated and executed three successful HR interventions resulting in the streamlining of operations and processes, achieving a 100% improvement in company efficiency. Provided strategic guidance and leadership to cross-functional teams to drive organizational change and improve performance.

Achievements:

• Successfully managed a portfolio of over 48 clients, exceeding client satisfaction targets and driving repeat business opportunities.
• Facilitated the placement of more than 300 candidates across various industries and roles, contributing to the growth and success of client organizations.
• Led three HR interventions resulting in a 100% improvement in company efficiency and performance, enhancing overall organizational effectiveness.
• Recognized for exceptional leadership and teamwork, consistently achieving and exceeding business objectives and targets.

• Handle 5 different industries in the group (Service, Trading, Dealership, Workshop, Rent-A-Car, Oil & Gas and Travel & Tourism)
• Developed the manpower with consistency as per the growth of the company from 75 employees to 300 employees successfully
• Developing HR strategies, policies, and practices
• Improving and monitoring employee productivity
• Structuring compensation and benefit packages
• Managing staff wellness initiatives
• Improving relations between staff and employers
• Evaluating staffing needs
• Overseeing recruitment efforts
• Managing and allocating HR funds
• Engaging with heads of department
• Conducts weekly meetings with respective business units
• Consults with line management, providing HR guidance when appropriate
• Manages and resolves complex employee relations issues
• Conducts effective, thorough, and objective investigations
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Provides day-to-day performance management guidance to line management (e.g., coaching, career development, disciplinary actions)
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Provides HR policy guidance and interpretation
• Develops contract terms for new hires, promotions, and transfers
• Assists international employees with expatriate assignments and related HR matters
• Provides guidance and input on business unit restructures, workforce planning, and succession planning
• Identifies training needs for business units and individual executive coaching needs
• Participates in the evaluation and monitoring of training programs to ensure success
• Follows up to ensure training objectives are met
• Performs other related duties as assigned.

• Handled more than 2000 employees in 5 different industries specializing in Recruitment, Payroll, Budget & Forecasting, Performance management, and R&D
• Continues achievement of fulfilling the recruitment requirement min 40 recruitment monthly and achieved overall 4000 successful onboarding candidates with 1% in a year or 2 years of attrition
• Plan and implement company talent acquisition strategy
• Develop the company's policy for talent benchmarking, talent assessment, and interviewing
• Conduct sourcing activities to fill open positions
• Perform analysis of organizational development and anticipate future employment needs
• Design and manage recruitment and selection processes (resume screening, screening calls, interviews etc.)
• Review's employment applications and background check reports
• Serve as brand ambassador at various events, like career fairs or on-campus recruiting events
• Represent the company internally and externally at events with the goal of networking and relationship building with potential candidate communities
• Counsel candidates on corporate benefits, salary, and corporate environment
• Build long-term relationships with past and potential candidates
• Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities
• Administer and submit all hiring paperwork for new employees
• Generate monthly updates for company's leadership about upcoming talent acquisition initiatives
• Create monthly reports on key talent acquisition metrics
• Work closely with marketing department to develop creative ways for addressing talent acquisition challenges
• Proactively seek market intelligence to gain competitive advantage in attraction, assessment, and sourcing methodologies
• Suggest new ideas for improving talent acquisition activities.

• Coordinated work activities for HR managers, specialists and recruiting agents.
• Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
• Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
• Advocated for staff members, helping to identify and resolve conflicts.
• Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in a 98% retention rate increase.
• Implemented new performance review procedures that gained support and full compliance from 25% to 80% percent of employees.

• Passionate about learning and committed to continual improvement.
• Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
• Gained strong leadership skills by managing projects from start to finish.
• Organized and detail-oriented with a strong work ethic.
• Championed diversity initiatives, fostering an inclusive working environment where all employees feel valued and respected.
• Directed job fairs to bring in local talent for long-term and seasonal positions.
• Met with employees annually for progress reviews and performance assessments.
• Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
• Launched an internal skills and leadership training program via an electronic learning management system, gaining 150 new trainees within first quarter of deployment.
• Led and directed the work of 4 HR team members and handled hiring, training and termination.