Hi, I’m
Rafeh Kinani
Ariana,Tunis
Summary
Professionel dynamic and creative with a passion to sell and a focus on leisure travel. A strong research background and a love of all things travel.
Looking to further an extensive career in travel and hospitality, working with clients seeking the holiday of a lifetime
Sharp and energetic travel agent, successful at handling customer support issues in a timely manner.
Seeking a travel consultant position in a dynamic, fast-paced environment.
Overview
11
years of professional experience
Work History
TraveltodoAriana, Tunis
Travel Agency Manager
05.2017 - 08.2023
Job overview
- Handled complex customer complaints, liaising with partners to provide prompt resolution.
- Organised incentives, bonus schemes and competitions to motivate staff to meet sales targets.
- Maintained excellent customer satisfaction by updating clients on holiday bookings, changes and latest offers.
- Trained travel consultants to use booking systems, decreasing reservation time.
- Boosted customer savings by sourcing affordable rates for accommodation, car rental and tour services
TraveltodoAriana , Tunis
Travel Agent
07.2013 - 05.2017
Job overview
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
- Organised memorable and exquisite travel itineraries and holidays for high-level clients, celebrities, politicians and business executives.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
Diar zannoubiaMontplaisir, Tunis
Assistant
07.2012 - 05.2013
Job overview
- Responded to telephone enquiries from clients, vendors and members of public.
- Scanned, photocopied and filed records for department.
Education
PascalAriana
BTEC from Tourism
09/2009 - 09/2012
Skills
- Training and development
- Sales and marketing
- Email writing
- Marketing planning
- Travel trade shows
- Sales report creating
Languages
Arabic
Native
French
Fluent
English
Intermediate
Timeline
Travel Agency Manager
Traveltodo
05.2017 - 08.2023
Travel Agent
Traveltodo
07.2013 - 05.2017
Assistant
Diar zannoubia
07.2012 - 05.2013
Pascal
BTEC from Tourism
09/2009 - 09/2012
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