Rafeh Irfan
Web Developer, AI Intern, SQA Analyst
Dubai
Summary
Experienced Customer Care Executive with over 3 years of experience in Telecommunication Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking job position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
PTA Team Executive
Telenor Pakistan
Lahore
01.2022 - 06.2022
- Used critical thinking to break down problems, evaluate solutions for customer queries.
- Used Microsoft Office and other software communication software such as ICBS, Siebel, ADM and One Window.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to relevant Department.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
Email Support Executive
Telenor Pakistan
Lahore
09.2021 - 12.2021
- Built trusting relationships with clients through open and honest communication.
- Created and maintained knowledge base of articles to enable informed service across support team.
- Kept accurate records of customer support interactions using defined methods and tools.
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
Internal Auditor
Universal Exchange Company-B
Lahore
02.2020 - 08.2021
- Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Recommended new methods to improve internal controls and operating efficiency.
- Documented recommendations to improve internal controls.
- Identified and reported audit issues.
- Performed strategic planning, execution and finalization of audits using data analytics and critical thinking skills.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Trained newly hired employees on company processes, procedures and deadlines.
- Planned annual audits, evaluating controls across national offices.
- Produced audit reports.
Web Development Intern
Avise Business Solutions
Lahore
01.2021 - 03.2021
- Troubleshot and debugged code ensuring compatibility with devices, browsers and operating systems.
- Developed user interfaces with modern frameworks, HTML and CSS.
- Wrote custom HTML for existing websites.
- Worked closely with developers on creating new code.
- Used content creation tools and digital media to design web sites.
- Took detailed notes during team meetings and disseminated to staff members.
Freelancer
Fiver
Lahore
02.2018 - 07.2020
- Enhanced production of Websites to exceed goals.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
Education
Master of Science - Computer And Information Sciences
University of Management And Technology
Lahore, Pakistan 08.2019 - 04.2022
Skills
Executive team leadership
Accomplishments
During posting year, I have studied in detail “FORTEL ONLINE” software product of AVISE BUSINESS SOLUTIONS (PVT) LTD developed in PHP/MySQL.
Software is now being used in the following companies:
1. Universal Exchange Company-B (Pvt) Ltd.
2. World Exchange Company-B (Pvt) Ltd.
3. Time Exchange Company-B (Pvt) Ltd.
The MIS consists up of the following modules:
1. Transaction Processing Sub System.
2. Transaction Monitoring Sub System.
3. Financial Accounting Sub System.
4. Cash Handling / Vault Sub System.
5. Employee Profile / Fixed Leaves Sub System.
6. Budget Sub System.
7. Fixed Asset Sub System.
8. FMU Reporting Sub System.
9. SBP Reporting Sub System.
10. Applicator Security Sub System.
Certification
MIS Need & Role in Risk Profiling
References
References will be furnished upon request
Timeline
PTA Team Executive
Telenor Pakistan
01.2022 - 06.2022
Email Support Executive
Telenor Pakistan
09.2021 - 12.2021
MIS Need & Role in Risk Profiling
06-2021
Enterprise Development Skills
05-2021
Web Development Intern
Avise Business Solutions
01.2021 - 03.2021
Internal Auditor
Universal Exchange Company-B
02.2020 - 08.2021
Master of Science - Computer And Information Sciences
University of Management And Technology
08.2019 - 04.2022
Freelancer
Fiver
02.2018 - 07.2020
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