Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Hi, I’m

RAFFY A. FAJARDO

Dubai,United Arab Emirates
RAFFY A. FAJARDO

Summary

Driven IT Assistant with robust problem-solving and communication skills. Demonstrates proficiency in troubleshooting technical issues and delivering exceptional customer support. Committed to enhancing operational efficiency and ensuring seamless user experiences.

Ready to contribute to efficient operation and support of IT systems in IT Support role.

Overview

11
years of professional experience
5
years of post-secondary education

Work History

Philippine Amusement and Gaming Corporation

IT Assistant
03.2014 - 10.2024

Job overview


  • Provide technical support to end-users, resolving hardware, software, and network issues
  • Knowledge in AS400 system
  • Assisted in the deployment and maintenance of networking equipment, ensuring network stability and proper functionality
  • Handled user requests and incidents through a ticketing system, ensuring proper documentation and follow-up.
  • Installed new software for users and monitored version and patch update requirements.
  • Conducted server back-up and recovery operations in line with protocols.
  • Installed audio-visual devices, from projectors to video casting equipment.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Provided prompt assistance to staff for resolving IT-related issues.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Oversaw inventory of IT assets, maintaining accurate records.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Ensured smooth operations with routine system maintenance tasks.
  • Performed back-up procedures regularly, protecting valuable information.
  • Managed helpdesk queries efficiently, leading to improved customer service ratings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Education

Data Center College of The Philippines

Bachelor of Science from Computer Engineering
06.2006 - 03.2011

University Overview

Skills

  • Network troubleshooting
  • Knowledge in AS400 Systems
  • Active Directory management
  • Ticketing Systems
  • Hardware/Software Troubleshooting
  • Analytical skills
  • Problem-solving skills
  • Verbal communication
  • Written communication
  • Technical explanation
  • Team collaboration
  • Cross-functional teamwork
  • Data backup management
  • Customer service expert
  • Desktop support

Languages

English
Upper intermediate
FIIPINO
Native

References

References
References available upon request.

Timeline

IT Assistant
Philippine Amusement and Gaming Corporation
03.2014 - 10.2024
Data Center College of The Philippines
Bachelor of Science from Computer Engineering
06.2006 - 03.2011

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RAFFY A. FAJARDO