RAFIC AHMED
DUBAI,UAE
Summary
Dedicated professional with a strong foundation in communication skills, conflict resolution, and customer service. Proficient in ID verification processes and report-writing, demonstrating exceptional teamwork and multitasking abilities. Experienced in emergency response, aiming to leverage these skills towards enhancing organisational efficiency and safety.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Security officer
Hard Precast Building Systems (HPBS)
Dubai, UAE
08.2024 - Current
- Checked identification of visitors thoroughly to prevent unauthorized entries onto the premises.
- Handled minor disputes amongst staff calmly and professionally, minimizing disruptions at work..
- Reacted to alarms efficiently, preserving operational integrity and reducing disruptions.
- Implemented strict access measures to enhance building security.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Patrolled premises regularly, contributing to a safe work environment.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Checked ID cards and documented details in security log.
- Ensured smooth traffic flow in the car park by directing vehicles efficiently.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Kept entrances secure with consistent visitor, personnel and package screening.
Hotel receptionist
Hotel Francilia
Cape Coast, Ghana
04.2020 - 03.2022
- Managed room availability charts to ensure zero overbooking.
- Handled wake-up calls consistently to ensure schedule adherence for guests.
- Optimized reservation processing to reduce wait times.
- Maintained security measures, protecting guest personal information and privacy.
- Improved customer satisfaction for providing timely assistance during stay.
- Enhanced efficiency by promptly addressing complaints and issues.
- Enhanced check-in procedure by skillfully processing guest documents.
- Maintained clean and organized reception area, creating a welcoming atmosphere.
- Handled telephone inquiries professionally, delivering accurate information about the hotel and its services.
- Managed lost property system effectively to return misplaced items quickly.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Provided hotel information for improved guest experience.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Greeted and checked-in guests promptly and professionally.
- Issued guest room keys with advice on location and access.
- Instructed maintenance staff to service rooms with known issues.
Receptionist
Ghana Water Company Limited
Cape Coast, Ghana
09.2017 - 01.2019
- Streamlined complaint tracking process to ensure timely resolution of prompt issues.
- Managed office supplies orders to ensure availability of essential materials at all times.
- Enhanced customer satisfaction by efficiently managing all front desk inquiries.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained an organized reception area for a professional business environment.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Collaborated with team members in organizing company events; enhancing team cohesion and morale building activities.
- Managed phone calls, resulting in effective communication flow within the company.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
Education
General Arts - History And Geography
Mfantsipim Senior High School
Cape Coast, Ghana 10.2008 - 06.2012
Events, Hospitality and Restaurant Management
Edusight Learning Institute
Dubai, UAESkills
- Communication skills
- Conflict Resolution
- Customer Service
- ID verification process
- Report-writing
- Teamwork
- Emergency response
- Multitasking
Languages
English
Fluent
Arabic
Beginner
Certification
Certificate in Events, Hospitality and Restaurant Management
Edusight Learning Institute, Dubai, UAE
2025
Affiliations
Reading and Researching
References
References available upon request.
Timeline
Security officer
Hard Precast Building Systems (HPBS)
08.2024 - Current
Hotel receptionist
Hotel Francilia
04.2020 - 03.2022
Receptionist
Ghana Water Company Limited
09.2017 - 01.2019
General Arts - History And Geography
Mfantsipim Senior High School
10.2008 - 06.2012
Events, Hospitality and Restaurant Management
Edusight Learning Institute
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