RAFI PATTAPURATH MOHAMMEDKUTTY
IT SUPPORT ENGINEER
BURDUBAI,DUBAI
Summary
Organized and dependable IT Support Engineer with more than 5years of experience who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
IT Support Engineer
ASTER DM HEALTH CARE
DUBAI
10.2022 - Current
- Provided IT support to non-technical internal users in United Arab Emirates ,remotely and on site
- Provided IT support to non-technical internal users in Jordan through remote support
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Managed complete IT Infrastructure of new pharmacies as part of project
- Configured Master and Client POS systems for Pharmacy
- Promoted efficiency among departments with prompt resolution of system issues
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VPN issue
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Configured hardware, devices and software to set up work stations for employees
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Provided documentation on troubleshooting of technical processes to support desk staff
- Assisted with updating technical support best practices for use by team
- Monitored systems in operation and quickly troubleshot errors
- Managed high levels of call flow and responded to pharmacists technical support needs
- Used ticketing systems (IT Service Desk)to manage and process support actions and requests
- Submitted service tickets for equipment maintenance requests
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Collaborated with supervisors to implement new software's for remote access
- Researched new tactics to better hone responses and shorten remediation times
- Explained technical information in clear terms to promote better understanding for non- technical users
- Provides on-site support to Staffs, assisting them with hardware and software problems via phone and physical on-site attendance to reported issues
- Installing, administrating & maintenance of Windows 8/Windows 10
- Troubleshooting hardware related issues for Dell desktops/Laptops
- Carried out day-to-day duties accurately and efficiently
- Installation and configuration of network & standalone printers/scanners/MFPs Installing, configuring & troubleshooting on Microsoft and other standard Applications.
IT SUPPORT ENGINEER
New Line Fuel Supply Services LLC
AJMAN
12.2019 - 08.2021
- Provides on site support to Staffs, assisting them with hardware and software problems via phone and physical on-site attendance to the reported issues Installing, administrating & maintenance of Windows 8/Windows 10
- Troubleshooting hardware related issues for Dell desktops/Laptops
- Installation and configuration of network & standalone printers/scanners/MFPs Installing, configuring & troubleshooting on Microsoft and other standard Applications
- Provides L1 Support for Network related issues.
- Carried out day-to-day duties accurately and efficiently. Improved operations through consistent hard work and dedication.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
IT Support Engineer
ALSEHLY-REEM
JEDDAH
12.2018 - 12.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installing, Administrating & maintenance of Windows 10
- Experience in using and maintaining Active Directory
- Installation of Internal Network System
- Installation and maintenance of Network Infrastructure
- Installation and maintenance of ZKTECO Attendance Device and Bio Time Software
- Maintaining and Troubleshooting POS Software's
- Maintaining and Updating WordPress website
- Installation and configuration of network & standalone printers
- Installation and configuration of POS Printers & Bar Code Scanners
- Maintaining User Management in company website
- Maintaining cPanel and PhpMyAdmin
- Installing, configuring & troubleshooting on Microsoft and other standard Applications
- Installing MS updates to client PCs
- Organizing and Scheduling Day to Day tasks of Employees
- Experience with working on Front Accounting.
Desktop Support Engineer
Convergys
Bangalore
10.2017 - 11.2018
- Removed malware, ransomware and other threats from laptops and desktop systems
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Configured hardware, devices and software to set up work stations for employees
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Patiently walked individuals through basic troubleshooting tasks
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Monitored system performance to maintain system integrity
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Monitored systems in operation and quickly troubleshot errors
- Patched software and installed new versions to eliminate security problems and protect data.
IT Coordinator
Leeways
Cochin
05.2017 - 08.2017
- Configured hardware and granted system permissions to new employees
- Managed high levels of call flow and responded to employees for technical support needs
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor Of Engineering - Computer Science
Shree Devi Institute of Technology
06.2012 - 05.2016
HIGHER SECONDARY - Science Education
NSS ENGLISH MEDIUM SCHOOL
INDIA 06.2010 - 04.2012
Skills
Microsoft Dynamics AXundefined
Certification
Microsoft Certified: Azure Fundamentals Credential ID 993792066
Additional Information
- Languages : English, Hindi, Tamil, Arabic, Malayalam
- Nationality : Indian
- Date Of Birth : 13-12-1994
- Driving License : Final Test
- Interests : Sports,Cooking,Music,Travel
Timeline
IT Support Engineer
ASTER DM HEALTH CARE
10.2022 - Current
IT SUPPORT ENGINEER
New Line Fuel Supply Services LLC
12.2019 - 08.2021
IT Support Engineer
ALSEHLY-REEM
12.2018 - 12.2019
Desktop Support Engineer
Convergys
10.2017 - 11.2018
IT Coordinator
Leeways
05.2017 - 08.2017
Bachelor Of Engineering - Computer Science
Shree Devi Institute of Technology
06.2012 - 05.2016
HIGHER SECONDARY - Science Education
NSS ENGLISH MEDIUM SCHOOL
06.2010 - 04.2012
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