Ragda Ahmed
Dubai
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PSP Service Agent at
Commercial Bank Of Dubai
09.2015 - Current
- Duties and responsibilities: To accept and execute payment and refund transactions through specialised applications, such as Noqodi and Cash Online, in accordance with the department's procedures.
- To perform daily balancing for all custodies including receipts, stickers and cheques.
- To facilitate immigration-related transactions associated with visa cancellations and fines and effectively communicate with customers of different nationalities and backgrounds.
- To prepare the closing balance report and mention any shortage or surplus incidents in the report by the EOD.
- To handover a sealed bag which includes, collected cash and all related documents to CBD crew by the EOD.
Teller at Group 4 Securicor Cash Services
Group 4 Securicor Cash Services
12.2010 - 09.2015
- Perform all cash-counter banking transactions to meet high service standards such as cash deposits .
- Balance cash held at EOD.
- Replenish and reconcile ATMs .
- Cross check other teller transactions against reports / source documents to ensure accuracy.
- Handle branch inward and outward mail.
- Collect cheque deposits from the drop box, process and scan them through ICCS.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma -
University of Science & Technology
Sudan12.2007
Skills
- Team player with strong leadership qualities
- Hardworking, smart, energetic, confident, persistent and eager to learn
- Advanced written and verbal communication skills in both English and Arabic
- Highly skilled in organization and prioritization
- Excellent telephone communication skills
- Logical problem solving skills and sound judgement
Certification
- Licensed [Job Title] - [Timeframe]
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PSP Service Agent at
Commercial Bank Of Dubai
09.2015 - Current
Teller at Group 4 Securicor Cash Services
Group 4 Securicor Cash Services
12.2010 - 09.2015
High School Diploma -
University of Science & Technology
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