Raghad Alhazmi
Mecca - Jeddah
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Plus Manager
Address Jabal Omar Makkah - Pre Opening
01.2023 - Current
- Hire, coach call center staff through challenging customer service issues, evaluate staff effectiveness and performance annually or on an at-need basis.
Call Center Supervisor
Makkah Hotel And Towers
11.2021 - 12.2022
Call Center Supervisor
Raffles Makkah Palace Hotel
02.2018 - 11.2021
Education
Bachelor of Science - Biology
Umm Al-Qura University
Makkah - Saudi Arabia Skills
- Performance Management
- Staff Development
- Microsoft Excel
- Professional Telephone Demeanor
- Interpersonal Communication
- New Hire Training
- Public Speaking
- Problem Solving
- Team Building
- Organizational Skills
Certification
- Part of the Pre-Opening team of Address Jabal Omar Makkah 2023.
- Hospitality Experience Program
Les Roches - Crans Montana - Switzerland 2022.
- Training Of Trainers Course at Raffles Makkah Palace Hotel 2019.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Service Plus Manager
Address Jabal Omar Makkah - Pre Opening
01.2023 - Current
Call Center Supervisor
Makkah Hotel And Towers
11.2021 - 12.2022
Call Center Supervisor
Raffles Makkah Palace Hotel
02.2018 - 11.2021
Bachelor of Science - Biology
Umm Al-Qura University
- Part of the Pre-Opening team of Address Jabal Omar Makkah 2023.
- Hospitality Experience Program
Les Roches - Crans Montana - Switzerland 2022.
- Training Of Trainers Course at Raffles Makkah Palace Hotel 2019.
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