Raghad Sabah
Dubai,UAE
Summary
Accomplished professional with expertise in Leadership and Team Building, Strategic Planning, and Quality Assurance & Control. Proven track record in Operations and Fulfillment Management, Procurement and Cost Control, and Business Development. Adept at Data Analysis and Reporting, utilizing Microsoft Office Suite and ERP Systems to drive dynamic decision-making. Committed to enhancing organizational efficiency through strategic initiatives.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
Managing Director
TFM Storage & Packaging (Al Taif Holding)
Dubai, UAE
2024.11 - 2025.04
- Lead strategic planning and operational execution across all company departments.
- Oversee fulfillment center operations, ensuring high service levels and client satisfaction.
- Develop and implement SOPs, KPIs, and SLAs to improve service delivery and efficiency.
- Drive business development and foster partnerships with key stakeholders.
- Conduct regular audits and performance evaluations across stations.
- Ensure alignment with safety, quality, and regulatory standards.
- Implement cost optimization strategies and resource planning to improve profitability.
- Build and mentor a high-performing management team across operations, client services, and logistics.
Assistant to the CEO
TFM Express Courier Services (Al Taif Holding)
Dubai, UAE
2023.02 - 2024.12
- Supported executive-level decisions by preparing detailed reports and analyses.
- Managed confidential communication and internal coordination for the CEO.
- Acted as liaison in high-level meetings and client interactions.
Quality Control Manager
TFM Express Courier Services (Al Taif Holding)
Dubai
2022.09 - 2024.12
- Developed and maintained quality standards for logistics, packaging, and delivery operations.
- Conducted audits and introduced process enhancements to improve efficiency and accuracy.
- Handled customer complaints and implemented corrective measures.
Quality Control Manager
TPS Express Shipping (Al Taif Holding)
Baghdad (remote from Dubai)
2023.10 - 2024.10
- Directed quality control strategies for cross-border logistics operations.
- Conducted onsite visits to assess and correct process gaps.
- Introduced performance standards, led training initiatives, and optimized operational workflows.
Senior Quality Executive
DAN Delivery Services
Dubai
2020.11 - 2022.02
- Collaborated with cross-functional teams to ensure high service quality.
- Managed feedback and complaints, resolved issues, and led continuous improvement projects.
Procurement Engineer
Power Access Electromechanical Works
Dubai
2018.01 - 2020.10
- Oversaw procurement of electromechanical materials and services.
- Negotiated vendor contracts, optimized procurement costs, and improved supplier relationships.
Sales Engineer
Menasco Electromechanical Contracting Company LLC
Dubai
2018.01 - 2020.10
- Managed client accounts, negotiated contracts, and closed high-value sales.
- Provided technical consultations and post-sales support.
Education
Bachelor of Science - Industrial Engineering
Jordan University of Science and Technology
Skills
- Leadership and Team Building
- Strategic Planning
- Quality Assurance & Control
- Operations and Fulfillment Management
- Procurement and Cost Control
- Data Analysis and Reporting
- Microsoft Office Suite
- Dynamic decision-making
- Business development
- ERP Systems
Certification
- Supply Chain Management Training Certificate
- Quality Management ISO 9001
- Digital Marketing
- Sustainability (Ecovadis)
Languages
Arabic
Native
English
Advanced
Custom
Available upon request
Timeline
Managing Director
TFM Storage & Packaging (Al Taif Holding)
2024.11 - 2025.04
Quality Control Manager
TPS Express Shipping (Al Taif Holding)
2023.10 - 2024.10
Assistant to the CEO
TFM Express Courier Services (Al Taif Holding)
2023.02 - 2024.12
Quality Control Manager
TFM Express Courier Services (Al Taif Holding)
2022.09 - 2024.12
Senior Quality Executive
DAN Delivery Services
2020.11 - 2022.02
Procurement Engineer
Power Access Electromechanical Works
2018.01 - 2020.10
Sales Engineer
Menasco Electromechanical Contracting Company LLC
2018.01 - 2020.10
Bachelor of Science - Industrial Engineering
Jordan University of Science and Technology