RAGHAV JASORIYA
Ras Al Khaimah
Summary
Experienced Food and Beverage Supervisor with over 6 years in the hospitality industry, specializing in guest satisfaction, team management, and operational efficiency. Proven track record in enhancing service quality, implementing cost control measures, and training staff for top performance.
Overview
8
8
years of professional experience
Work History
Food And Beverage Supervisor
Movenpick Resort Al Marjan Island
04.2023 - Current
- Currently working at all-day dining where we serve around 2500 covers per day, with a budget turnover ranging from 3 to 3.5 million
- Provided exceptional guest service by delivering prompt and professional assistance to ensure guest satisfaction
- Handled difficult guest with tact and diplomacy, resolving complaints and concerns to ensure a positive dining experience
- Managed day-to-day operations of the restaurant, including overseeing cleaning protocols, floor plan layout, table settings, and overall theme
- Trained and supervised staff, identifying top performers and recommending them for promotion
- Actively engaged with guest, greeting and seeking feedback to continually improve service quality
- Directed and scheduled restaurant activities to ensure efficient operations and smooth service flow
- Implemented effective organization of stock and equipment, while ensuring compliance with health and safety regulations
- Successfully resolved employee and guest issues, utilizing problem-solving skills and maintaining a positive work environment
- Conducted training of new staff members, while coordinating shifts and fostering strong teamwork.
Catering Assistant (Assistant Outlet Manager)
Taj Hotels
10.2022 - 04.2023
- Utilized guest feedback to implement effective cost control measures and improve overall customer satisfaction
- Conducted interviews to select highly qualified candidates and developed a comprehensive training calendar
- Consistently followed standard operating procedures to ensure operational efficiency and adherence to quality standards
- Implemented strategic menu merchandising techniques to drive sale and enhance the dining experience.
Food And Beverage Supervisor
Hyatt Regency Ahmedabad
11.2021 - 09.2022
- Delivering exceptional guest service by ensuring prompt and professional assistance
- Resolving guest complaints effectively to ensure customer satisfaction and repeat business
- Supervising and managing daily restaurant operations, including cleanliness, table settings, and restaurant theme
- Training and promoting staff members to enhance overall performance and productivity
- Welcoming and receiving guest feedback to improve guest experience
- Directing and coordinating restaurant activities and schedules
- Organizing stock and equipment, ensuring compliance with health and safety regulations, and resolving employee and guest issues
- Training new staff members, organizing shifts, and fostering a cooperative team environment
- Managing the online portal of the restaurant on Swiggy and Zomato for efficient order processing and delivery
- Maintaining accurate inventory of outlet beverages
- Handling cashier duties and resolving billing queries from the finance department
- Regularly monitoring and maintaining inventory of CCG (Crockery, Cutlery, and Glassware) and ordering replacements as needed
- Conducting menu engineering every six months to optimize profitability
- Assisting the Restaurant Manager in preparing P&L statements and implementing cost-saving procedures.
Food And Beverage Supervisor
Fairmont Jaipur
11.2019 - 02.2020
- Provided exceptional guest service to ensure prompt and professional assistance to guest, resulting in high guest satisfaction rates
- Dealt with challenging guest in an effective manner, resolving complaints and ensuring a positive dining experience
- Managed and supervised the daily operations of the restaurant, including cleanliness, floor plan layout, and table settings to maintain a cohesive and inviting atmosphere
- Welcomed and interacted with guest, actively seeking feedback to continuously improve the restaurant's services
- Directed and scheduled restaurant activities to optimize efficiency and productivity
- Organized stock and equipment, ensuring compliance with health and safety regulations and promptly addressing any employee or guest issues
- Maintained accurate inventory of beverages, monitoring stock levels and coordinating with suppliers for timely replenishment
- Handled cashiering duties and effectively resolved billing queries from the finance department
- Conducted monthly inventory checks of crockery, cutlery, and glassware, promptly ordering replacements for any breakages to ensure sufficient stock for the outlet.
Food And Beverage Supervisor
Grand Hyatt Goa
09.2018 - 11.2019
- Delivering exceptional guest service by promptly and professionally assisting guest and ensuring their satisfaction
- Handling difficult guest with tact and resolving their issues to ensure a positive dining experience
- Overseeing all aspects of restaurant operations including cleanliness, layout, table settings, and theme
- Welcoming and obtaining feedback from guest to improve service quality
- Directing and coordinating restaurant activities to ensure efficient and smooth operations
- Managing stock and equipment, enforcing health and safety regulations, and resolving employee and guest issues
- Supervising and training new staff members to promote a cohesive and efficient team
- Conducting monthly inventory of alcoholic beverages and managing the Point of Sale system
- Handling cashiering duties and addressing billing queries from the finance department
- Designing and implementing food promotions to increase sales and profitability
- Monitoring and managing inventory of crockery, cutlery, and glassware, and ordering replacements as needed
- Performing menu engineering every six months to optimize profitability
- Collaborating with the restaurant manager to prepare profit and loss statements and implement cost-saving procedures.
Food and Beverage Server
Grand Hyatt Goa
01.2017 - 09.2018
- Resolved guest conflicts, ensuring satisfaction and fostering repeat business, even in the face of challenging and difficult guest
- Managed all aspects of restaurant operations, including cleanliness, floor plan arrangement, table presentation, and restaurant theme
- Interacted with guest, offering warm greetings, collecting valuable feedback, and promptly addressing any concerns they may have had
- Acquired in-depth knowledge of products and menu offerings to better assist and educate guest
- Conducted monthly inventories of alcohol, ensuring accurate stock levels and minimizing loss
- Effectively resolved billing concerns and inquiries, ensuring accuracy and guest satisfaction
- Skillfully managed inventory of guest credit card information, maintaining confidentiality and ensuring security.
Education
Bachelor Degree - Hospitality Management
Suresh Gyan Vihar University
Jaipur, Rajasthan04-2017
Skills
- Highly organized
- Prioritize tasks
- In-depth knowledge of Excel,Word,Outlook,Power Point
- Handling guest complaints
- Achieving high score for hotel Guest Satisfaction
- People management
- Good communication skills
- Cost management
- Training and developing colleagues
- Ability to handle pressure
- Menu development
- Inventory Management
References
Mr. Ashish Shaw, Assistant Restaurant Manager, Movenpick Resort Al Marjan Island, Ashish.shaw@accor.com
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Food And Beverage Supervisor
Movenpick Resort Al Marjan Island
04.2023 - Current
Catering Assistant (Assistant Outlet Manager)
Taj Hotels
10.2022 - 04.2023
Food And Beverage Supervisor
Hyatt Regency Ahmedabad
11.2021 - 09.2022
Food And Beverage Supervisor
Fairmont Jaipur
11.2019 - 02.2020
Food And Beverage Supervisor
Grand Hyatt Goa
09.2018 - 11.2019
Food and Beverage Server
Grand Hyatt Goa
01.2017 - 09.2018
Bachelor Degree - Hospitality Management
Suresh Gyan Vihar University