RAGHAVENDRA RAO

• Direct reporting to the Head Of Supply Chain.
• Overseeing all logistics and warehouse operations, such as Import/Export, Inventory & Distribution
• Team : 70+ employees, which includes Transport (30 Vehicles), Import and Export (50 shipments monthly), and Warehouse (4500 Pallet Position // 6000 Sq M.)
• Import / Export: Overseeing the processes and activities related to the international trade of goods and services. It encompasses a range of tasks aimed at facilitating the movement of goods across borders while ensuring compliance with relevant regulations and maximizing efficiency.
• Warehouse operation : Overseeing the efficient operation of warehouse facility, including the receipt, storage, and distribution of goods. It encompasses a range of activities aimed at maximizing warehouse productivity, optimizing space utilization, and ensuring accurate inventory management
• Inventory : Overseeing and controlling the flow of goods, raw materials, finished products within the organization. It involves managing the stock levels, tracking inventory movements like FIFO, FEFO, slow moving, dead stock and optimizing inventory processes to ensure adequate stock levels while minimizing costs and maximizing efficiency.
• Distribution: Managing all the transportation activity from suppliers to warehouse to Factory and back to warehouse to customers / Mart / SIS. It includes selecting the appropriate transportation modes, optimizing routes to minimize costs and delivery times.
• Project : Successfully lead and executed logistics & Warehouse related projects, such as setting up new warehouses and relocations from Sharjah to Dubai, process improvements (transport and warehouse) and system implementations (Inbound and Outbound)
• KPIs : Order Fulfillment Cycle, Inventory Accuracy, Order Picking,Inventory Ageing, Transportation Cost, On-time Delivery.

• Direct reporting to General Manager
• Supervising a team of 50 (Office Staff, Drivers & Warehouse helpers), while overseeing the complete process within the Logistics & Warehouse operations, such as warehousing (6270 Sq M), inventory (Stock Movement 5 million in & Out Monthly), transportation (15 Vehicles), and supply chain processes
• Support new business initiatives and projects and contribute to review meetings and change processes
• Ensure effective logistics implementation takes place relating to the changes
• Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, and customers
• Resolve problems concerning transportation, logistics systems, imports / Exports, or customer issues
• Monitoring FIFO / FEFO, quality, quantity, delivery timelines and transport cost
• Identify and resolve any inventory discrepancies and ensure inventory and system records are matching
• Keep track of slow moving and obsolete stock, Reduce and control aged materials
• Organizing stock counts as per company policy
• Implementing operational policies and procedures
• Implementing and overseeing security operations
• Ensuring effective and safe use of warehouse equipment to ensure the safety of the employees
• Provide weekly reports to sales team on Warehouse stock, slow moving & obsolete stock
• Monthly reporting (Management Meeting) on Warehouse stock movement, Transportation & if any issues.

• Applied analytical abilities for leading and completing all aspects of procurement, import and export both air and sea to meet and exceed desired objectives
• Negotiated and settled various contracts with suppliers, manufacturers, retailers and shipping lines to obtain the best prices and time efficiency for the company
• Held responsibility for examining, verifying and approving terms and conditions on multiple types of LC (Irrevocable and Back-To-Back) using UCP600 regulation
• Strategically sourced and maintained Food and Non-Food products from suppliers from different regions like U.A.E., Portugal, Brazil, Italy, Argentina and India
• Utilized GP (ERP) system for generating accurate sales proforma invoice Order process (PF/SO and PO) by successfully performing overall costing and pricing on supplier proforma invoice to accomplish targeted goals
• Worked in close collaboration with the finance team for timely invoicing and posting shipments during the sailing of shipment
• Performed beyond daily tasks for achieving all cost, accuracy, productivity, and timeline targets in a timely manner
• Created and retained shipment tracker, comprising of LC, DP and financial exposure shipments as per company policies
• Known for effectively receiving and handling all GRV (Goods Receiving Voucher) from the warehouse team
• Attained complete satisfaction of clients by ensuring delivery of accurate products to customers within time constraints through proper follow up of purchase order and import license
• Streamlined day-to-day operations of the organization by identifying and resolving potential issues and complaints.

• Managing AIR & SEA SHIPMENTS for the assigned Brands like NAUTICA, CHARMING CHARLIE, NINE WEST, AUSTIN REED
• Functions are Import, Export & Distribution to Local stores
• Prepared Timelines & Mapping for NEW BRANDS
• Guiding vendors with the customs documentation requirements in UAE
• Training new employees on import and export process
• Coordination of Import shipments with Vendor, Shipper, Brand Team & Freight forwarders
• Appointing Freight forwarders, based on the urgency of the shipment and cost of the movement (Sea, Air & Courier)
• Coordination with shipper on readiness of the shipment and requesting for Documents (Invoice, Packing List, OBL, COO)
• Follow up with the freight forwarder on arrival date of the shipment & DO
• Preparing Import declaration and submitting to clearance team for clearance
• Ensuring shipment received in the DC as per agreed timeline
• Preparing daily purchase, variance report and submitting to Accounts for GRN
• Preparing export documents (Invoice, Packing List & COO)
• Coordinating with Export Team, Warehouse Team and ensuring shipment to dispatched within the timeline
• Maintaining Import & Export Trackers for all shipments with all the agreed KPI's & Timelines.

• Managing a team of 18 employees & Warehouse utilization of 6000 Sq
• Ft
• In a busy work environment
• Ensuring that the sales Team meets their monthly targets
• Negotiating cost with Supplier, Freight forwarder & Transportation companies
• Responsible for maintaining monthly stock accuracy
• Responding to all customer complaints or queries in a timely and efficient manner
• Ensure Purchase & Sales orders for all inbound and outbound shipments are processed in a timely manner
• Visiting key clients to build relationships and identify their key needs
• Monitoring Health, Safety and security procedures for the warehouse and showroom
• Development and improvement of internal and external processes
• Involved in planning and organizing Automechanika Exhibitions in 2014 in Dubai
• Ensuring the CS Team is filling all the necessary documents (PO, DO, POD) has per company policy
• Provide solutions for productivity improvement, which helps in cost saving and efficiency
• Preparing monthly operational review and presenting it to Management.

• Supervising a team of Eleven (11) logistic coordinators and 25+ Trucks, responsible for handling 7 Major accounts (Carrefour/Nokia/Siemens/Perdix/Honeywell/Epson/GE/ Armada) including administration/ documentation work for the client.
• Ensuring dispatch of daily orders are done to the customers within the agreed timeline (150+ orders).
• Monitoring daily operational activities for import and export.
• Maintain an average of 99 - 100% accuracy of manually filled information by the Customer Service Team
• Mapping Customer Service/ Operational Processes and SOPs
• Mapping Inter department Processes for improvement
• Implementation of Customer Service & Inter Department Processes
• Auditing and Control of Processes
• Handling the Escalated issues with different departments
• Implement a process to check that required supportive and billing information is captured and provided to billing team within agreed period
• Prepare and discuss the training requirements of customer service employees quarterly
• Distribute all official announcements to clients and maintain an up-to-date client with assigned customer service
• Resolving all day to day customer service activity problems by acting as the first level of escalation to customer service employees and clients.

• Managing 3 Drivers with 3 Trucks and 9 Traitors.
• Coordinating with the drivers and Customers.
• Coordinating 3 Major freight Companies for moving their containers from port to the said destination.
• Meeting new customers, providing them with our prices.
• Preparing invoices, submitting to customers, and ensuring payments were received.
• Preparing KPI for all three drivers based on trip travel time.