Summary
Overview
Work History
Education
Languages
Timeline
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Raghda Saad

Dubai

Summary

Experienced Account Manager with over 7 years in the Technology industry, I bring a proven track record of building and nurturing client relationships, managing complex projects, and driving revenue growth by providing tailored solutions that meet clients’ needs and exceed their expectations to help them in accelerating their digital transformation and cloud journey. Strong communicator with a strategic mindset, committed to delivering exceptional service and achieving business objectives.

Overview

8
8
years of professional experience

Work History

Account Manager

Red Hat
10.2021 - Current


  • Territory and Account Leadership – Leading a strategic territory of large enterprise accounts in UAE including accounts management, account relationships, prospect profiling and sales cycles from demand generation, opportunity management to closing.
  • Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
  • Business planning - Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize Red Hat resources such as experts, advisors, benchmarking and ROI data to support the customer’s decision process.
  • Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
  • Customer Acumen - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
  • Pipeline partnerships – Leverage support organizations including Marketing, inside sales, partners and channels to funnel pipeline into the assigned territory.
  • Work closely with Red Hat account solutions architects, Product Engineering, Professional Services, and Product Support teams to identify key projects and develop targeted campaigns to help grow cloud consumption of current and net-new Red Hat solutions.
  • Create and guide connections between Red Hat sellers and partners, and partner to partner, to deliver solutions to end customers.

Key Achievements:

- Achieving 113% of my quota target within Red Hat, closing one of the biggest deals with Du worth $890K.

- Closing the 1st Telco Cloud deal in MENA with Vodafone Oman worth $1.2M.

- Overachieved my 1st Quarter within Red Hat by 120% bringing in 60% new business.

- MEDDPICC Sales Methodology

- Red Hat OpenShift: Seller Certificate.

- Red Hat Cloud Services: Seller Certificate

- Red Hat Ansible Automation Platform: Seller Certificate

- Red Hat Sales Practitioner - Foundational

Account Manager

Crayon Middle East
10.2020 - 09.2021
  • Managing strategic enterprise accounts across different emirates in UAE
  • Develops effective and specific account plans to ensure revenue target delivery and sustainable growth.
  • Developed and led marketing campaigns for key IT vendors to drive channel development across UAE.
  • Understanding My customers’ business and solution requirements to ensure satisfaction with Crayon’s solutions and services.
  • Establishes strong relationships with C-level in both IT and Business based on knowledge of customer requirements in order to build foundation on which to harvest future business opportunities and accurate account information.
  • Handling multimillion-dollar quotas, business reporting, revenue forecasting including leading opportunities to closure while engaging required resources to achieve desired growth.
  • Building strategic advisor status by selling vision of transforming customers to become a digital organization by raising awareness on the importance of technology, cloud computing and Generative AI.

Territory Channel Manager

Microsoft Corp 
08.2018 - 10.2020
  • Managing a pool of Higher Education segment accounts and K-12 Schools classified as Small size to Corporate businesses across the education industry.
  • Help partners transform and grow their cloud business by developing comprehensive Partner Business Plans for portfolio of partners to identify short and long-term strategic goals and tactical execution.
  • Developing private and hybrid cloud strategies based on Microsoft Azure in addition to driving cloud transformation strategies by driving strategic solution such as Azure, Dynamics 365, M365, IoT &Power BI.
  • Developing and maintaining broad and deep customer partnerships, including building relationships at the CxO level and expanding relationships outside of IT.
  • Provide licensing, product and technical knowledge to partners &accounts, which translates into projects containing solutions under the Microsoft Product Portfolio.
  • Works with Build-With & Go-to-Market team on capacity requirements of key cloud SMC workloads & optimize territory revenue.
  • Connects Co-Sell Ready cloud partners from all partner segments to territory and executes relevant offerings in partnership with GTM.

Key Achievements:

- Achieving 132% of my quota target closing the biggest CSP deal with Ministry of Education Saudi Arabia.

- Certified Microsoft Global Sales Challenger

Account Manager

Microsoft Corp 
09.2016 - 08.2018
  • Managing complete sales cycles from beginning to end including validation, quoting, negotiating and closing.
  • Building relationships, understanding customer’s businesses, presenting solutions, negotiating prices and closing deals.
  • Selling directly to end customers or through partners and promoting Microsoft Portfolio in the market.
  • Meet my revenue and priority targets by maintaining a strong pipeline and an accurate forecast.
  • Plan and implement digital strategies for clients
  • Attend training and education related to selling skills, software products; solutions; offerings and campaign tactic enablement.

Key Achievements:

- Nominated for Cloud Solution provider leader for attaining 195% of my quote target for 2017.

- Microsoft Azure214x: Azure Fundamentals Certitifcation

Education

German University in Cairo
2016

High School Diploma -

Armenian Catholic Sister's School
2012

Languages

English
Advanced
Arabic
Advanced

Timeline

Account Manager

Red Hat
10.2021 - Current

Account Manager

Crayon Middle East
10.2020 - 09.2021

Territory Channel Manager

Microsoft Corp 
08.2018 - 10.2020

Account Manager

Microsoft Corp 
09.2016 - 08.2018

German University in Cairo

High School Diploma -

Armenian Catholic Sister's School
Raghda Saad