Summary
Overview
Work History
Education
Skills
Timeline
Languages
Hi, I’m

Ragina Balami

Bur Dubai
Ragina Balami

Summary

Dynamic and results-driven restaurant professional with a proven track record at Bab al Ghubaiba Cafeteria. Expert in customer service and cash handling, I consistently enhanced guest experiences and boosted sales through effective upselling. Recognized for training new staff and maintaining high service quality, fostering a welcoming atmosphere for patrons.

Overview

5
years of professional experience

Work History

Bab al Ghubaiba Cafeteria

Restaurant Waiter
02.2020 - 10.2025

Job overview

  • Provided exceptional customer service, ensuring positive dining experiences for guests.
  • Assisted in menu navigation, effectively communicating daily specials and promotions to patrons.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Processed customer payments efficiently, utilizing point-of-sale systems accurately.
  • Trained new staff on restaurant procedures, enhancing team performance and service quality.
  • Monitored inventory levels of supplies, assisting management in maintaining adequate stock levels.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Katmandu Govt Higher Secondary School
Nepal

High School Diploma from Comarce Science
06.2009

Skills

  • Customer service
  • Order taking
  • Service quality
  • Problem-solving
  • Cash handling
  • Table setting
  • Memory retention
  • Beverage refills

Timeline

Restaurant Waiter

Bab al Ghubaiba Cafeteria
02.2020 - 10.2025

Katmandu Govt Higher Secondary School

High School Diploma from Comarce Science

Languages

English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

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Ragina Balami