Raguraman G
Vasudevanallur,Tirunelveli District
Summary
Detail-oriented IT professional with expertise in A+, N+, and CCNA (Basic) certifications, specialising in Microsoft Windows System Administration and Windows 2003 servers. Proficient in managing Microsoft online Exchange and Lotus mail server environments, ensuring seamless communication and system reliability. Adept at leveraging technical skills to optimise system performance and support organisational IT infrastructure goals.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Residential Test and Repair Center Engineer
SANOFI AVENTIS LLC
Burdubai
01.2019 - 01.2025
- Maintaining 450 Client Systems for Gulf Region(Dubai,Kuwait,Qatar,Oman)- windows10/11
- Managing and Building the laptop with Autopilot system
- Configuring and maintaining Apple's MAC Book IOS(Air,M1 Pro,M2 Pro)
- Managing JAMF Pro's Apple device Management
- Configuring and maintaining office 365 and online exchange
- Configuring and maintaining Intune Mobile/Tab device management for IOS and Android Systems
- Configuring and Managing Zoom conference Systems(SSO)
- Configuring and Managing Identity Management portal for User id creation
- Managing File Server
- Managing Print server
- Maintaining Access control server
- Managing Symantec End Point Client-server
- Managing End point Azure portal
- Managing Snow Service Portal-Incident tickets, service request&change management
- Maintaining Asset Management
- Attending to the network faults, analyzing the faults through root-cause analysis and suggesting technical solutions for overcoming the same
- Coordinating with the network operations team to transmit accurate customer requirements and concerns
- Coordinating with service provider for the network link availability
ALPHA DATA LLC
Dubai
11.2009 - 12.2018
- Company Overview: Standard chartered bank
- Managing the installation, configuration & maintenance of Microsoft Windows 7&Widows 10
- Maintaining 600 Client Systems- Windows Vista and windows 7 and windows 10
- Configuring and maintaining lotus mail
- Configuring and maintaining outlook 2016 and office 365
- Managing Remedy service desk application
- Maintaining Asset Management
- Standard chartered bank
System Admin
CMS Computers Ltd
04.2009 - 10.2009
- Company Overview: Cognizant Technology Solutions
- Managing the installation, configuration & maintenance of Microsoft Windows2003& Microsoft Widows XP Professional
- Maintaining 4000 Client Systems- Windows XP and Windows Vista and windows 98
- Configuring and maintaining lotus mail
- Configuring and maintaining outlook 20007
- Managing Remedy service desk application
- Cognizant Technology Solutions
System Admin
Voltas Ltd
09.2008 - 03.2009
- Managing the installation, configuration & maintenance of Microsoft Windows 2003 & Microsoft Widows XP Professional
- Maintaining 170 Client Systems- Windows XP and Windows Vista and windows 98
- Configuring and maintaining lotus mail and Maintaining Proxy server
System Admin
Suzlon Infrastructure Ltd
02.2008 - 08.2008
- Managing the installation, configuration & maintenance of Microsoft Windows 2003 & Microsoft Widows XP Professional
- Maintaining Asset management
- Managing unicenter service desk application
- Configuring and maintaining Outlook and OE
- Scheduling backups and recovery to restore the database in case of system failure
System Admin
Kudankulam Nuclear Power Project
07.2007 - 01.2008
- Facilitating the troubleshooting i.e
- Handling hardware problems of motherboards
- Processing PC Assembling and various OS installation
- Maintaining 400 Client Systems- Windows XP and Windows Vista
- Configuring and Maintaining Outlook and OE
- Administering troubleshooting and servicing Local and Network Printers
- Handled the major troubleshooting and was appreciated
- Received the appreciation and award from the management
- Handled troubleshooting and was appreciated
- Significant accomplishment in terms of troubleshooting/ installation
Education
B.E - C.S.E.
Jeppiaar Engineering College
H.S.C. - undefined
H.N.U.C. Hr. Sec. School
Puliankudi, TNS.S.L.C - undefined
H.N.U.C. Hr. Sec. School
Puliankudi, TNSkills
- A
- N
- CCNA (Basic)
- Windows 2003 servers
- Microsoft Windows System Administration
- Microsoft online Exchange
- Lotus mail server
Certification
- Microsoft Certified System Administrator MCP, 70-270, Installation, Configuration, Maintenance and Administration of Microsoft Windows XP Professional, 5715994, 70-290, Implementation and Maintenance of Microsoft Windows Server 2003 Environment, MS-102, Microsoft 365 Administrator, AZ-900, Microsoft Azure Fundamentals
- CompTIA A+, 220-701, CompTIA Hardware and System Basic information, 220-702, CompTIA Hardware and System information
Personal Information
- Passport Number: N7028905
- Date of birth: 04/19/85
Custom
14, Residential Test and Repair Center Engineer, Sanofi Aventis LLC, Dubai, Dubai, Installation and Systems Management Support, Application Support, Hardware Support, Implementation, support, administration and management of Windows 10 and Windows servers, Strong communication, collaboration & team building skills
Timeline
Residential Test and Repair Center Engineer
SANOFI AVENTIS LLC
01.2019 - 01.2025
ALPHA DATA LLC
11.2009 - 12.2018
System Admin
CMS Computers Ltd
04.2009 - 10.2009
System Admin
Voltas Ltd
09.2008 - 03.2009
System Admin
Suzlon Infrastructure Ltd
02.2008 - 08.2008
System Admin
Kudankulam Nuclear Power Project
07.2007 - 01.2008
H.S.C. - undefined
H.N.U.C. Hr. Sec. School
S.S.L.C - undefined
H.N.U.C. Hr. Sec. School
- Microsoft Certified System Administrator MCP, 70-270, Installation, Configuration, Maintenance and Administration of Microsoft Windows XP Professional, 5715994, 70-290, Implementation and Maintenance of Microsoft Windows Server 2003 Environment, MS-102, Microsoft 365 Administrator, AZ-900, Microsoft Azure Fundamentals
- CompTIA A+, 220-701, CompTIA Hardware and System Basic information, 220-702, CompTIA Hardware and System information
B.E - C.S.E.
Jeppiaar Engineering College
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