RAGY ANU JIJI
Senior Specialist, Quality Assurance & Business Excellence
Dubai
Summary
A management professional with over two decades of experience, of which the last 7 have been in the domain of business excellence, assessment management, service excellence, process improvement, call center management and project management. Acknowledged for expertise in formulation of business strategy, corporate plans and rendering expertise on assessment criteria of several prestigious business and service excellence awards in the UAE. Seeking a position to contribute twin benefits of acquired expertise and industry know-how to catalyze organizational excellence.
Overview
27
27
years of professional experience
1997
1997
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Associate Manager, Quality Assurance
GMG
05.2015 - Current
- Instrumental in aswaaq receiving several awards such as: Dubai Quality Award (DQA) - 2017, Sheikh Khalifa Excellence Award (SKEA) - 2018, Taqdeer Award - 5 Star Rating - 2018, Mohammed Bin Rashid Al Maktoum (MRM) Business Award - 2021, Retail Middle East (Retail ME) Award - Most Admired Retailer in the Region - 2018, Gulf Customer Excellence Award (GCEX) 2016-2018
- Involved in certifying aswaaq for IMS Standards - ISO 9001, ISO 14001 & ISO 45001
- DQA Assessor for Dubai Economy and Sharjah Excellence Award Assessor for Sharjah Chamber of Commerce & Industry
- Successfully outsourced call centre services for aswaaq and subsidiaries leading to cost advantages
- (aswaaq LLC, Dubai, UAE)
- Played a key role in the development and improvement of organizational QHSE management systems and procedures to support business operations in accordance with ISO 9001, ISO 14001 & ISO 45001 standards
- Gathered stakeholder feedback, analyzing, reporting and ensuring effective implementation of action plans envisaged, providing recommendations on improvement of department operations from business excellence perspective
- Mapped all critical processes end to end and recommending changes to enhance department efficiencies and capabilities to achieve organizational objectives
- Administering the entire award lifecycle, coordinating with the external award office & internal teams for award preparation & submission based on the EFQM Model
- Also, the in-house subject matter expert on organizational assessment
- Conducting IMS and EHS internal audits for 20 aswaaq stores & quality audit for corporate office departments, identifying areas of concern, ensuring standard compliance and continuous improvement
Executive, Strategy & Planning
aswaaq LLC
01.2017 - 01.2018
- Monitored and reported organizational business plan achievements for aswaaq and its subsidiaries to corporate management
- Performed KPI monitoring and reporting for aswaaq and its subsidiaries
- Undertook risk monitoring & reporting
- UAE
Regional Administrator
ABC Caritas Centre
07.2013 - 05.2015
- Providing administrative support to the Regional, and Global Directors by serving as a point of contact for all operational communications
- Overseeing the efficient management of the Director's office
- Handling a broad spectrum of responsibilities encompassing meetings and events coordination in conjunction with internal and external stakeholders
- Working independently on various projects, from conception to completion
- Developing effective working relations with all organizational stakeholders
- Managing all travel administration requirements, organizing & arranging documents for visa for partners in Middle East and other countries
- Dubai, UAE
Economics & Business, A-Level Tutor
Dubai Scholars Private School
09.2011 - 06.2013
Resource Specialist
International Academic School
09.2010 - 01.2011
- Member of the Senior Leadership Team & as a Resource Specialist instrumental in the achievement of External Accreditation for the school in 2011
- Dubai, UAE
E-Learning Coordinator
Al Wahda Private School
11.2009 - 09.2010
- Worked as the key resource person along with the Senior Leadership Team to achieve International NCA/ Advanced Accreditation for the institution in 2010
- Sharjah, UAE
Advanced Cambridge Tutor
Cambridge International School
09.2004 - 11.2009
Economics & Business Tutor
St Thomas School
05.1998 - 05.2004
- Trivandrum, India
Education
B.Ed - Social Studies
Kerala University
MA - Economics
Mahatma Gandhi University
BA - Economics
Mahatma Gandhi University
Skills
- Business Excellence
- Service Excellence
- ISO 9001
- ISO 14001
- ISO 45001
- EHS & ISO Trainer
- Business Data Analysis
Certification
HBx Business Analytics, Harvard Business School, USA
Timeline
Executive, Strategy & Planning
aswaaq LLC
01.2017 - 01.2018
Associate Manager, Quality Assurance
GMG
05.2015 - Current
Regional Administrator
ABC Caritas Centre
07.2013 - 05.2015
Economics & Business, A-Level Tutor
Dubai Scholars Private School
09.2011 - 06.2013
Resource Specialist
International Academic School
09.2010 - 01.2011
E-Learning Coordinator
Al Wahda Private School
11.2009 - 09.2010
Advanced Cambridge Tutor
Cambridge International School
09.2004 - 11.2009
Economics & Business Tutor
St Thomas School
05.1998 - 05.2004
MA - Economics
Mahatma Gandhi University
BA - Economics
Mahatma Gandhi University
HBx Business Analytics, Harvard Business School, USA
Master Intel Trainer
ISO 45001:2018 Lead Auditor Certification
ISO 9001:2015 Internal Auditor Certification
Lean Six Sigma
B.Ed - Social Studies
Kerala University
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