Ragy Mabrouk

Dedicated professional with expertise in hotel operations, demonstrating strong customer service orientation and excellent communication skills. Proficient in Opera PMS, billing and invoicing, with a proven track record in room allocation efficiency and service recovery methods. Known for a professional and friendly demeanour, adept at upselling techniques and maintaining composure under pressure. Committed to delivering exceptional service and enhancing guest experiences.

Experienced professional with focus on enhancing guest satisfaction and operational efficiency. Excel at team leadership, problem-solving, and delivering personalised guest services. Consistently improve guest experiences through effective communication and attention to detail.

• Date of birth: 01/14/86
• Nationality: Egyptian

• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Greeting guests upon arrival and making them feel welcome.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Coordinating with bell service and staff management.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.
• Processes advance deposits on reservations.
• Always maintains a clean and neat appearance and work area.
• Process reservations by mail, telephone, or central reservation systems referral.
• Knows all package plans' selling status, rates, and benefits. Knows the credit policy of the hotel and
how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing. Determines
room rates based on the hotel’s selling tactics.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
• Prepares expected arrival list for front office use. Assists in preregistration activities when
appropriate. Monitors advance deposit requirements.
• Processes reservations from the sales office, other hotel departments, and travel agents. Knows the
type of rooms available as well as their location and layout. Handles daily correspondence. Responds
to inquiries and make reservations as needed. Makes sure that files are kept up to date.

• Travelling
• Chess
• Playing a musical instrument
• Reading
• Writing
• Sketching
• Photography
• Football