Rahab Ann Michere
Abu Dhabi,United Arab Emirates
Summary
Dedicated professional with expertise in customer service excellence and food & beverage service. Proficient in order taking, POS systems, and cash handling, ensuring seamless operations and customer satisfaction. Skilled in table setup, service etiquette, and menu knowledge, with a proven ability to upsell effectively. Committed to maintaining hygiene and food safety standards while excelling in teamwork and communication. Adept at time management and complaint handling, aiming to enhance guest experiences in the hospitality industry.
Overview
4
4
years of professional experience
Work history
Waitress
The Coffee Club
Abu Dhabi, United Arab Emirates
10.2024 - Current
- Assist in delivering high-quality customer service in fast-paced café environment ensuring positive guest experiences.
- Support accurate food and beverage order taking while helping identify opportunities for upselling and suggestive selling.
- Aid in promoting menu items, seasonal offers, and add-ons to encourage increased customer spending.
- Facilitate operation of POS systems, process payments accurately, and manage cash transactions responsibly.
- Help address customer inquiries and complaints professionally ensuring timely resolution and satisfaction.
- Build rapport with regular customers to foster repeat business and brand loyalty.
- Maintain cleanliness, hygiene, and service standards in accordance with UAE regulations.
- Collaborate with kitchen and service teams to ensure efficient service delivery.
Sales Associate
Espoir Limited
Abu Dhabi, United Arab Emirates
01.2022 - 09.2024
- Engaged with customers to assess needs and recommend appropriate products or services.
- Supported daily and monthly sales objectives through effective communication and persuasion techniques.
- Clarified product features, pricing, and benefits to customers in a clear and confident manner.
- Handled customer objections and transformed inquiries into successful sales outcomes.
- Maintained thorough records of sales transactions and customer interactions.
- Provided after-sales support to enhance customer satisfaction and retention.
- Collaborated with team members to refine sales strategies and improve service delivery.
- Monitored cleanliness of table settings, utensils, and dining area, consistently upholding restaurant standards.
Education
Certificate - Data Entry and Transcription
Ajira Digital
Kenya 01.2019 - 01.2019
High School Diploma -
BANANA HILL HIGH SCHOOL
KENYASkills
- Customer service excellence
- Food and beverage service
- Order taking and POS systems
- Table setup and service etiquette
- Menu knowledge and upselling
- Cash handling and billing
- Hygiene and food safety standards
- Teamwork and communication
- Time management
- Complaint resolution
Languages
English
Fluent
Timeline
Waitress
The Coffee Club
10.2024 - Current
Sales Associate
Espoir Limited
01.2022 - 09.2024
Certificate - Data Entry and Transcription
Ajira Digital
01.2019 - 01.2019
High School Diploma -
BANANA HILL HIGH SCHOOL