Rahaf Abandah
Dubai,UAE
Summary
A bright, talented and ambitious Business Economics graduate who possesses a huge asset of positive energy and high communication skills, with the ability of improving work environment up to the customer satisfaction, a quick learner who can quickly absorb new situations and can communicate clearly and effectively with clients, customers & individuals. Constantly focused on resolving outstanding issues and always looking for ways to improve processes, presently looking for a business economics position in a reputable organization that provides a high level of job satisfaction and is also diverse of challenging.
Overview
8
8
years of professional experience
Work History
Brand Technology Advisor
Bank al Etihad
Amman, Jordan
12.2021 - 10.2022
- Required interacting with customers on a regular basis. I was responsible for providing guidance and support to customers regarding the bank's technology products and services, such as online banking, mobile apps, and ATMs.
- This involved answering questions, troubleshooting issues, and helping customers navigate the bank's digital platforms. I also worked closely with other bank employees to ensure that customers received the best possible experience.
Sales Manager / Social Media
Magma Lifestyle & Fitness Center
Amman, Jordan
06.2020 - 12.2021
- Hired and trained dedicated and high-achieving sales teams.
- Created and directed sales team training and development programmes.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
Acting Branch Manager / Social Media Executive
Vega Fitness Clubs
Amman, Jordan
12.2019 - 06.2020
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
Senior Sales Consultant
Vega Fitness Clubs
Amman, Jordan
08.2017 - 12.2019
- Minimised customer complaints by identifying and promptly escalating performance issues to Senior Sales Manager.
- Facilitated lead generation by implementing an effective pre-qualification strategy.
Sales Consultant
Vega Fitness Clubs
Amman, Jordan
03.2015 - 08.2017
- Increased revenue through upselling and consistent contract renewals.
- Followed-up on prospective business opportunities and new clients to retain and expand client base.
Education
B.A Degree - Business Economics
2019
General Secondary Education Certificate (Tawjihi) -
Skills
- Personal Skills
- Ability to balance priorities and co-ordinate work effectively
- Leadership skills
- Good written & spoken communication skills
- Ability to stay calm under pressure
- Client care skills
- Good project management and team building skills
- Organized & efficient
- Ability of improving work environment up to the customers satisfaction
- Effective marketing and sales management skills
- Campaign development experience
- Social Media Management
- Online marketing strategies
Languages
English
Native
Arabic
Native
Timeline
Brand Technology Advisor - Bank al Etihad
12.2021 - 10.2022
Sales Manager / Social Media - Magma Lifestyle & Fitness Center
06.2020 - 12.2021
Acting Branch Manager / Social Media Executive - Vega Fitness Clubs
12.2019 - 06.2020
Senior Sales Consultant - Vega Fitness Clubs
08.2017 - 12.2019
Sales Consultant - Vega Fitness Clubs
03.2015 - 08.2017
University of Jordan - B.A Degree, Business Economics
The National Orthodox School - General Secondary Education Certificate (Tawjihi),
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