Raheel Ahmad

During my internship, I've managed diverse technical support duties efficiently. These include troubleshooting domain systems and email issues, handling hardware concerns and data recovery, configuring new client systems, maintaining hardware inventory, and providing technical support for event management and hotel guests.

Network Administration

- Designing, implementing, and maintaining network architecture to meet business requirements.

- Selecting and configuring networking technologies for optimal VoIP performance.

- Monitoring and optimizing network performance and security.

- Troubleshooting and resolving network issues.

- Managing VoIP servers and deploying/upgrading servers annually.

System Administration

- Installing, configuring, and updating server operating systems and software.

- Monitoring system performance and ensuring high availability.

- Managing user accounts, permissions, and access control.

- Implementing data backup and recovery solutions for servers and user data.

Software and Application Support

- Installing, configuring, and maintaining software applications.

- Providing technical support to end-users for software-related issues.

- Ensuring software licenses are up-to-date and compliant.

Hardware Maintenance

- Managing and maintaining computer hardware, including servers, desktops, laptops, and peripherals.

- Troubleshooting and coordinating hardware repairs or replacements.

- Performing minor hardware maintenance tasks.

Training

- Providing training and support to end-users on IT systems, applications, and security.

Vendor Management

- Evaluating and selecting IT vendors and service providers.

- Managing vendor relationships, contracts, and coordination for support and upgrades.

Network Implementation and Configuration

- Installing, configuring, and deploying network hardware, including routers, switches, firewalls, and access points.

- Configuring network protocols, addressing, VLANs, and VPNs.

- Setting up network services such as DHCP, DNS, and NTP.

- web proxy to ensure proper internet access to users

Network Monitoring and Security

- Monitoring network performance, availability, and security.

- Implementing security measures to protect against unauthorized access and cyber threats.

- Configuring firewalls and access control lists.

Network Administration
- Maintaining and updating VoIP servers.
- Deploying and upgrading new servers at the end of the year.
- Designing and planning the organization's network architecture according to business requirements.
- Selecting appropriate networking technologies, equipment, and protocols to achieve high-quality VoIP performance.
- Configuring and managing network devices such as routers, switches, and firewalls.
- Monitoring network performance and security.
- Troubleshooting network issues and optimizing network efficiency.
- Designing, implementing, and maintaining computer networks for better voice quality.
System Administration
- Installing, configuring, and updating server operating systems and software.
- Monitoring system performance and ensuring high availability.
- Managing user accounts, permissions, and access control.
- Managing access controls, firewalls, and web proxy to ensure proper internet access to users
- Developing and implementing data backup and recovery for servers.
- Performing data backup and recovery for user data using Windows Server.
Software and Application Support
- Installing, configuring, and maintaining software applications.
- Providing technical support to end-users for software-related issues.
- Ensuring software licenses are up-to-date and compliant with legal requirements.
Hardware Maintenance
- Managing and maintaining computer hardware, including servers, desktops, laptops, and peripherals.
- Troubleshooting hardware issues and coordinating repairs or replacements when necessary.
- Performing minor hardware maintenance tasks such as laptop LCD replacement, storage and RAM upgrades, and installing new LAN or WAN cards.
Training
- Providing training and support to end-users on IT systems, applications, and security.