Raheel Siddique
Abu Dhabi
Summary
Dynamic Key Accounts Manager with a proven track record at Etihad Airways, driving revenue growth through strategic partnerships and effective sales strategies. Expert in commercial agreement negotiation and CRM data analysis, achieving a 31% revenue boost from key accounts. Adept at problem-solving and enhancing client relationships to maximize sales performance.
Overview
18
18
years of professional experience
Work History
Key Accounts Manager
Etihad Airways
Abu Dhabi
03.2022 - Current
- Company Overview: National Airline of United Arab Emirates
- Managed strategic trade accounts, driving a 31% revenue increase through commercial negotiations, strategic partnerships, and tailored sales strategies.
- Developed and integrated sales tracking schedules, formulated enhanced sales strategies, and collaborated with marketing to optimize sales approaches.
- Regularly communicated with key accounts, promoted new offerings, and ensured smooth onboarding for new clients, maximizing immediate value.
- Utilized CRM tools for account data analysis and reporting, while resolving customer complaints promptly through effective communication and problem-solving.
Operations Supervisor – Subway Network
Toronto Transit Commission
Toronto
06.2017 - 03.2022
- Company Overview: North America’s Third Largest Public Transit System
- Supervised daily transit operations, improving efficiency by streamlining scheduling and dispatch processes, reducing delays by 15% and increasing customer satisfaction by 10%.
- Prepared staffing schedules, managed shift rotations, vacations, and vacancy replacements to ensure optimal coverage and service delivery.
- Incident and Emergency Management: Led emergency response as Incident Commander, coordinated service restoration, and investigated incidents to ensure compliance, and thorough documentation.
- Enforced TTC policies, maintained discipline, and promoted a positive work environment while effectively communicating service disruptions to operating personnel and customers.
Operations Leader
Stellar Roadside Assistance / A - Towing Limited
Toronto
07.2016 - 02.2017
- Company Overview: Exclusive Vendor for Toronto Police Impound Services
- Workforce and Schedule Management: Supervised a 50-person workforce to ensure strict adherence to schedules during shifts, optimizing operational efficiency.
- Fleet Management: Conducted pre- and post-inspections of company vehicles, and recorded fuel metrics to ensure smooth fleet operations.
- Managed dispatch processes in coordination with CAA, addressing and resolving issues promptly.
- Analyzed company data, invoice metrics, and reports in Fleetmatics, providing detailed insights for senior executive assessment.
Sales Account Manager
Etihad Airways
Lahore
06.2010 - 04.2016
- Company Overview: National Airline of United Arab Emirates
- Managed key corporate accounts and agencies, overseeing a USD 6.5M portfolio, and securing USD 3.8M in corporate deals.
- Developed and executed sales strategies, driving 5% market share growth and reducing GDS cancellations by 20%.
- Led contract negotiations, incentive agreements, and fare management, ensuring competitiveness and revenue optimization.
- Utilized MIDT data for competitor analysis and collaborated with GDS representatives for fare accuracy.
- Recognized as a ‘High Potential’ resource and mentored team members in CRM systems.
Regional Sales Manager (Regional / International Business)
Hashoo Group
Lahore
08.2008 - 06.2010
- Company Overview: Operators of Marriott International Hotels in Pakistan
- Increased customer base and revenue by up to 35% through effective pricing, sales strategies, and utilization of revenue management tools.
- Conducted competition analysis and identified growth opportunities through regional market trends, driving a 40% sales growth.
- Partnered with marketing for successful campaigns and established strong relationships with key regional accounts.
- Led sales strategy, team structure, and training, while ensuring adherence to administrative standards and policies.
Sales Manager
Avari International Hotel Lahore
Lahore
04.2007 - 07.2008
- Company Overview: Formerly Hilton Hotel
- Increased revenue by 30% and boosted ADR by 10% through effective room sales strategies.
- Expanded corporate customer base by 22% in 2007 and 28% in 2008 via outdoor sales and cold calling.
- Strengthened brand presence at industry events and trade shows.
- Promoted to Sales Manager within a year for exceptional performance.
Education
MBA - Marketing
Institute of Business Administration
01-2011
American Hotel and Lodging Association Diploma - Hospitality Management
Cavendish College
London , United Kingdom01-2006
Skills
- Key Accounts Management
- Client Relationship Management
- Sales Strategy Development
- Commercial Agreement Negotiation
- Revenue Growth Enhancement
- Strategic Partnership Building
- Sales Performance Tracking
- Account Development
- CRM Data Analysis
- Problem Solving
- Amadeus l Sabre
- Salesforcecom
- Fidelio
- MS Office Suite
- Fleetmatics l In Tow Manager
Super User
Etihad’s Sales Force Module
Ielts Score
8.0
Training
- Negotiation Skills by IMS, Franklin Covey
- MS Office
Extracurricular
- Captained the school and college cricket teams.
- Traveled to various countries including Switzerland, France, Italy, South Africa, Thailand, USA, Mexico, Oman, UK, UAE, Qatar, Turkey, KSA, and Maldives.
Driving Licenses
- Canada
- UAE
Personal Information
- Willing To Relocate: Anywhere
- Nationality: Canadian
Languages
Urdu
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Key Accounts Manager
Etihad Airways
03.2022 - Current
Operations Supervisor – Subway Network
Toronto Transit Commission
06.2017 - 03.2022
Operations Leader
Stellar Roadside Assistance / A - Towing Limited
07.2016 - 02.2017
Sales Account Manager
Etihad Airways
06.2010 - 04.2016
Regional Sales Manager (Regional / International Business)
Hashoo Group
08.2008 - 06.2010
Sales Manager
Avari International Hotel Lahore
04.2007 - 07.2008
MBA - Marketing
Institute of Business Administration
American Hotel and Lodging Association Diploma - Hospitality Management
Cavendish College
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