RAHEEL TAHIR
Debt Collector
Summary
Specialist bringing 10+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Hardworking and result oriented Collections Specialist adept at persuading customers and obtaining payments. Dedicated to exceeding goals and reducing company debt. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Debt Collector /Team Leader
Tanfeeth
Dubai
12.2021 - Current
- Maintaining appropriate and comprehensive records of all customer discussions
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services and collection strategies.
Debt Collector
Tanfeeth
Dubai
05.2017 - 12.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services and collection strategies.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Entered client details and notes into system for interdepartmental access and review.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Senior Debt Collector
Hadaf al Khalij
Sharjah
11.2014 - 05.2017
- Received and processed stock into inventory management system.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to complete projects on time.
- Working with Credit controllers to contact debtors to pursue payment reducing the outstanding debt owed to company
- Negotiating settlements with clients and when necessary liaising with solicitors and bailiffs
Front Desk Employee /Customer services /Cashier
MOBILINK, Telecommunication
Lahore
04.2012 - 09.2014
- Following the end of my training period with Pizza Hut Uk Limited I was retained by the firm as a Customer Representative and managing store in absence of manager
- I was mainly responsible for quality of work and timely completion of work and dealing customers in front taking order from them and provide best customer services
- This involved initial planning of assignments, monitoring the execution and preliminary reviews of procedures performed by engagement team and level up to increase and beat our competitors in market
- Using the stock management system to log, check, locate and move stock both in and out of the store
- Handling customer complaints in a calm manor
- Managing cash and payment systems in accordance with company procedures and policies
- Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store
- During shift served up to 600 customers daily
- Provide them courteous service and selling up 2000 pounds daily
- Actively greeting customers and maintaining a level of conversation during their visit
- Confident in communicating both over the telephone and face to face
- Verifies stock periodically and submits inventory reports to the management
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
Team Coordinator
Contact CenterPizza Hut Uk Limited
Dubai
11.2009 - 12.2011
- Company is dealing in fast food i:e Pizza, My professional domains have been as follows
- Responsible for the tasks delegated by the floor manager
- In charge of handling all customer complaints diplomatically and ensuring they are resolved amicably
- Also look into monthly KPI and Quality and sure that customers issue is resolved on priority
- Also involved in serving customers, recruiting staff and promoting their continuous training and development
- Creating a constructive yet relaxed working is the number one priority
- Having hands on approach & leading by example.
Education
MBA - Business Administration
Edge Hill University (United Kingdom)
United Kingdom 01.2010 - 09.2011
MBA - undefined
Edge Hill University
Diploma Of post Graduate of Business Management - Business And Administration
London College Of Business & Administration
London 05.2009 - 12.2009
Skills
MS OFFICE (Word, Excel & Power Point), Internet & E-mail)undefined
Hobbies
Playing Basketball and Badminton
Book Reading
Travelling
Timeline
Debt Collector /Team Leader
Tanfeeth
12.2021 - Current
Debt Collector
Tanfeeth
05.2017 - 12.2021
Senior Debt Collector
Hadaf al Khalij
11.2014 - 05.2017
Front Desk Employee /Customer services /Cashier
MOBILINK, Telecommunication
04.2012 - 09.2014
MBA - Business Administration
Edge Hill University (United Kingdom)
01.2010 - 09.2011
Team Coordinator
Contact CenterPizza Hut Uk Limited
11.2009 - 12.2011
Diploma Of post Graduate of Business Management - Business And Administration
London College Of Business & Administration
05.2009 - 12.2009
MBA - undefined
Edge Hill University
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