Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAHEELA ANJUM

Dubai

Summary

Sales professional with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments.

Overview

11
11
years of professional experience

Work History

Sales Coordinator

Faisal Jassim Trading Co LLC
09.2024 - Current


  • Maintained and updated comprehensive trackers for invoices, quotations, and contracts to support seamless operations and reporting.
  • Forecasted annual, quarterly, and monthly sales revenue, aligning with company goals.
  • Prepare and draft AMC agreements, ensuring accuracy and alignment with client requirements.
  • Receive and acknowledge Local Purchase Orders (LPOs), and coordinate with the operations team for smooth job execution.
  • Generate accurate invoices based on completed jobs and contract terms, send them to clients, and follow up for timely payments.
  • Monitored client portals for approvals and submissions, proactively resolving issues to ensure timely invoicing and document processing.
  • Act as a key liaison between sales, operations, and clients, ensuring efficient communication and high client satisfaction.

Customer Service Executive

Meydan Free Zone
07.2023 - 08.2024
  • Cultivated and maintained strong client relationships by providing exceptional customer service to 500+ clients at Meydan Free Zone and Sharjah Publishing City Free Zone.
  • Engaged in and monitored activities in CRM (ZOHO) and Enterprise Resource Planning (ERP), resulting in increase in system efficiency and user adoption.
  • Ensured timely and accurate processing of over 500+ business setup-related tasks annually, including company registration, licensing support, investor visas, employee visas, and corporate bank account openings by liaising with relevant teams.
  • Crafted professional and engaging email responses tailored to each client's specific needs, inquiries, and objectives, improving client satisfaction.
  • Collaborated closely with internal departments (legal, finance, and operations) to gather accurate information and respond promptly to client queries, reducing response time.
  • Trained new hires on company registration, license renewal, and visa processing, ensuring quickly acclimated to procedures and maintained high standards of service.
  • Acted as corporate ambassador, onboarding clients and assisting them with all documentation related to company registration and compliance.

Administrative Assistant

UNICEF
06.2022 - 06.2023
  • Supervised diverse team including sanitation workers, gardeners, and AC technicians, ensuring smooth daily operations and achieving notable increase in productivity.
  • Managed confidential files and documentation for team of over 25 employees, maintaining strict compliance with data privacy regulations and achieving 100% accuracy in record-keeping.
  • Strategically planned and organized schedules for employees.
  • Optimized resource allocation and successfully reduced scheduling conflicts.
  • Oversaw office supplies inventory and procurement activities, implementing cost-saving measures that led to 5% reduction in supply expenses through effective vendor negotiations.
  • Implemented robust team performance metrics, pinpointing improvement areas and executing tailored training programs that enhanced efficiency by 10% within six months.

Human Resource Associate

Amigos kings classic
07.2018 - 12.2019
  • Managed recruitment process, overseeing posting of 50+ job vacancies annually, reviewing substantial volume of resumes, and coordinating numerous interviews with hiring managers, resulting in significant reduction in time-to-hire.
  • Assisted in preparing substantial number of job offers, employment contracts, and onboarding documentation, ensuring meticulous compliance with company policies and legal standards.
  • Ensure accurate computation of overtime hours and rates per company policy and labor laws.
  • Calculate wages based on agreed hourly rates, track hours, compute overtime adhering to policies.
  • Manage deductions, ensure accurate payroll, compliance, assist employees, propose process enhancements.

HR Coordinator/Sr Officer O&M

CMPAK -Zong
05.2014 - 07.2016
  • Managed end-to-end recruitment processes for Engineering Department, overseeing successful recruitment cycle that resulted in filling 60+ positions annually.
  • Implemented effective pre-employment checks, ensuring qualified candidate selection.
  • Actively participated in CSR initiatives, reinforcing company values and community engagement.
  • Oversaw claims processing such as insurance, overtime, travel expenses, and petty cash, optimizing financial management processes.
  • Coordinated team-building activities and conducted awareness sessions on policies and celebration days, fostering team cohesion and morale.
  • Assisted in administrative tasks including contract renewals and package updates, maintaining operational continuity and compliance.

HR Intern

CMPAK -Zong
01.2014 - 04.2014
  • Provided administrative support to HR department, maintaining accurate filing systems and scheduling 50+ meetings monthly, ensuring efficient operations.
  • Coordinated GTO/Internship programs, facilitating successful onboarding of 20+ interns annually, fostering talent development initiatives.
  • Managed new hire onboarding, conducted orientations, facilitated paperwork completion, and implemented post-service evaluations to enhance new hire satisfaction.
  • Organized recruitment events, including job fairs and college campus visits, engaging with prospective candidates annually.

Education

Master Of Science (M.S.) - Human Resources Management

SZABIST
01.2016

Bachelor Of Science (B.S.) - Computer Science

UIIT UAAR
03.2013

Skills

  • Microsoft Suite
  • Google Suite
  • Orion
  • ZOHO CRM
  • ERP
  • Zoom

Timeline

Sales Coordinator

Faisal Jassim Trading Co LLC
09.2024 - Current

Customer Service Executive

Meydan Free Zone
07.2023 - 08.2024

Administrative Assistant

UNICEF
06.2022 - 06.2023

Human Resource Associate

Amigos kings classic
07.2018 - 12.2019

HR Coordinator/Sr Officer O&M

CMPAK -Zong
05.2014 - 07.2016

HR Intern

CMPAK -Zong
01.2014 - 04.2014

Bachelor Of Science (B.S.) - Computer Science

UIIT UAAR

Master Of Science (M.S.) - Human Resources Management

SZABIST

Similar Profiles

CREATE PROFILE
RAHEELA ANJUM