Rahel Fernando
Burj Al Salam Residential Tower, Sheikh Zayed Road, Trade Center 1
Summary
Highly motivated, adaptable and collaborative individual experienced in both leading high performing teams and being a team player, to deliver exceptional customer service and ensure seamless operations. Skilled at written and oral communications, active listening, critical thinking and building relationships at all levels within an organization
Overview
5
5
years of professional experience
Work History
Manger - Operations
Cafe 1959 by Raux Brothers
01.2023 - 09.2024
- Overseeing all aspects of staffing, including recruitment, performance evaluation, coaching , disciplinary issues and termination
- Managing customer complaints
- Responsible for ensuring the smooth operation of cafe functions
- Developing policies/procedures and standardizing operational excellence to achieve customer satisfaction
- Responsible for ordering and managing food, beverages, and other supplies
- Monitoring sales and expenditure
- Identifying process improvements and market opportunities for senior leadership
Business Development Executive
F. H. A. Holdings (Pvt) Ltd
01.2022 - 12.2022
- Identify new business opportunities and potential markets
- Establish and maintain relationships with key partners and clients
- Develop plans to drive growth and expand the business
- Manage negotiations and close business agreements
- Track performance and adjust strategies to meet targets
Sales & Marketing Representative
F. H. A Holdings (Pvt) Ltd
01.2021 - 12.2022
- Identify and engage potential customers through calls, networking, and attending events
- Present and demonstrate products, focusing on key benefits for each client
- Research market trends and competitors to refine strategies
- Manage customer satisfaction and identify potential to build customer loyalty
Senior Steward
Cafe 1959 by Raux Brothers
09.2019 - 12.2020
- Responsible for managing health & safety, including maintaining cleanliness and hygiene in the kitchen,
storage areas, and dining areas - Ordering and managing stock as needed
- Assisting on an as needed basis with customer service including receiving and fulfilling customer orders or delivering beverages
- Coordinating with kitchen staff for smooth flow
between kitchen and service areas
HR Assistant - Intern
Hilton Colombo Residencies
06.2019 - 08.2019
- Maintaining employee records: Updating personal
information, attendance, leave balances, and benefits - Assisting with job postings and advertising vacancies
- Organizing employee engagement activities and
events - Assisting with HR projects and initiatives as needed
Education
Certificate III - Commercial Cookery
Australiasian Academy
07.2022
CAMBRIDGE INTERNATIONAL AS & A LEVEL
Colombo School of Arts & Sciences
06.2019
Skills
High Proficiency in English Language
Computer Literacy
Coordinating and Management
Cooking
Problem Solving
Strong Communication
Interpersonal Skills
Timeline
Manger - Operations
Cafe 1959 by Raux Brothers
01.2023 - 09.2024
Business Development Executive
F. H. A. Holdings (Pvt) Ltd
01.2022 - 12.2022
Sales & Marketing Representative
F. H. A Holdings (Pvt) Ltd
01.2021 - 12.2022
Senior Steward
Cafe 1959 by Raux Brothers
09.2019 - 12.2020
HR Assistant - Intern
Hilton Colombo Residencies
06.2019 - 08.2019
Certificate III - Commercial Cookery
Australiasian Academy
CAMBRIDGE INTERNATIONAL AS & A LEVEL
Colombo School of Arts & Sciences
Similar Profiles
Anthony FlosseAnthony Flosse
Menuisier poseur d'escalier at RAUX GICQUELMenuisier poseur d'escalier at RAUX GICQUEL
Cole RedmondCole Redmond
Gas Bar Manager at Homestead Coop 1959Gas Bar Manager at Homestead Coop 1959
NARUEMON KWARMUENGPARNNARUEMON KWARMUENGPARN
Chef at Brothers Ben CafeChef at Brothers Ben Cafe