RAHMA Ahmed Ali
Dubai,DU
Summary
Driven Sales Representative with knack for building strong client relationships and exceeding sales targets. Known for boosting regional sales figures and developing innovative sales strategies. Skilled in negotiating deals and fostering customer loyalty, contributing to long-term business growth.
Overview
2023
2023
years of post-secondary education
1
1
Certification
Work history
Sales Representative
Carmen Perfumes
Dubai
- Achieved sales targets more then 40% by promoting and selling perfumes to customers in professional and consultative manner.
- Built and maintained strong customer relationships, ensuring repeat business and customer loyalty.
- Conducted product demonstrations to highlight features and benefits, addressing customer inquiries effectively.
- Assisted in inventory management and ensured store was well-stocked and organized.
- Collaborated with store manager to develop sales strategies and achieve monthly sales goals.
Customer Service Representative
Vodafone Egypt
- Managed customer accounts by updating and maintaining accurate records.
- Resolved customer complaints by identifying issues, providing solutions, and ensuring follow-up for satisfaction.
- Promoted Vodafone services (Prepaid, Postpaid, and Home Services) to meet customer needs and achieve sales targets.
- Handled complex customer inquiries and escalated issues to ensure swift resolution.
- Utilized upselling and cross-selling techniques to increase revenue and customer satisfaction.
Sales Associate
Radio Shack
Al fayoum
- Advised customers on product selection, ensuring a personalized shopping experience.
- Maintained store inventory and ensured products were displayed attractively.
- Assisted the store manager in developing and executing sales plans to meet targets.
- Used communication software to manage customer interactions and sales processes.
Call Center Customer Service Representative
Tawseel Company
- Handled inbound and outbound calls to address customer inquiries and resolve issues.
- Maintained a high level of professionalism and customer satisfaction during interactions.
- Documented customer feedback and provided reports to improve service quality.
Sales Representative
El Muhanad Perfumes
- Delivered exceptional customer service by understanding and fulfilling customer needs.
- Promoted and sold perfumes, achieving consistent sales targets.
- Assisted in store operations, including inventory management and product displays.
Education
Bachelor of Arts - Culture
Technical Commercial Institute
Egypt04.2023
Skills
- Microsoft Office Suite
- Internet and CRM software skills
- Lead generation and prospecting
- Customer relationship management
- Upselling and cross-selling
- Negotiation and closing deals
- Market research and trend analysis
- Communication and interpersonal skills
- Team collaboration
- Independent work capabilities
- Problem-solving and decision-making
- Ability to work under pressure
- Meet deadlines
- Quick learner
- Proactive attitude
Certification
- Mini MBA Course
- Egyptian Cultural Center
Personal Information
Title: Sales Professional
Languages
Arabic
English
COURSES
- Mini MBA Course
- Egyptian Cultural Center
Timeline
Sales Associate
Radio Shack
Call Center Customer Service Representative
Tawseel Company
Sales Representative
El Muhanad Perfumes
Sales Representative
Carmen Perfumes
Customer Service Representative
Vodafone Egypt
Bachelor of Arts - Culture
Technical Commercial Institute