Rahma Ibrahim

• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Generated scripts and processes for data integration and maintenance.
• Maintained quality, availability and integrity of data through excellent database management.
• Managed and escalated complaints effectively, resulting in [Number]% positive customer outcomes.
• Planned and delivered customer service training, boosting satisfaction levels by 95%.

• Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
• Reduced waiting times through effective time and resource management.
• Provided clerical support to company employees, including copying, faxing and file management.
• Answered {30}+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Used clinic software system to generate invoices and process client payments.

I start working in the spa as cashior and with one year the woner of the company raise my position to supervisor and i worked as cashior and supervisor untill company sold!