Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RAHMA DIAB

Dubai

Summary

Proven leader with a track record of fostering robust client relationships and driving innovation at Tranivera Travels. Skilled in operations management and customer relationship building, I've spearheaded initiatives that significantly enhanced team performance and client satisfaction. Leveraging marketing knowledge and a collaborative approach, I excel in translating client needs into actionable strategies for growth and success.

Overview

6
6
years of professional experience

Work History

Partner

Tranivera Travels
02.2024 - Current
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Monitored partner performance and provided feedback on areas of improvement.
  • Negotiated contracts with partners to give equitable terms to all parties.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Increased client base by implementing effective marketing strategies and fostering long-term relationships.
  • Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
  • Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
  • Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.

Regional Purchasing Manager

Greenpack
02.2023 - Current
  • Championed sustainability initiatives within the purchasing function, promoting environmentally conscious practices among suppliers.
  • Streamlined regional purchasing processes by implementing efficient inventory management systems.
  • Ensured timely delivery of materials, managing supply chain logistics and coordinating with vendors.
  • Established long-term contracts with preferred suppliers, ensuring stable pricing and consistent supply availability.
  • Managed annual budget planning process for the regional purchasing department, ensuring optimal allocation of resources across various functions.

HR Coordinator

Greenpack
01.2022 - 02.2023
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Enhanced company culture by organizing team-building events and professional development opportunities.
  • Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
  • Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.

Marketing Assistant

Mimir
04.2021 - 02.2022
  • Conducted risk assessments for proposed contracts to identify potential issues before entering into agreements.
  • Supported the procurement process by researching potential vendors, analyzing proposals, and preparing bid evaluation reports for review by decisionmakers.
  • Assisted in the development of standard operating procedures for contract administration, enhancing consistency and efficiency in departmental processes.
  • Maintained accurate records of all correspondence, amendments, and other pertinent information related to contracts under management.
  • Ensured timely execution of contracts by tracking deadlines, prioritizing tasks, and escalating issues as needed.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.

Travel Consultant

Tranivera Travels
07.2020 - 03.2021
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Sales Agent

Just Egypt Travel Agency
05.2018 - 07.2020
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Followed up with customers to increase customer service with travel plans.
  • Generated reports on travel trends and customer feedback to inform business goals.
  • Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Conducted market research to investigate potential new travel destinations.

Education

BBA - Human Resources Management

British University
Cairo, Egypt
07.2020

Skills

  • Customer Relationship Building
  • Marketing
  • Performance Analysis
  • Recruitment and hiring
  • Operations Management
  • Talent Recruitment
  • Marketing knowledge
  • Innovation mindset
  • Collaboration and Teamwork
  • Mentoring and Coaching
  • Building Trust and Relationships
  • Client Representation and Advisement

Languages

English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Partner

Tranivera Travels
02.2024 - Current

Regional Purchasing Manager

Greenpack
02.2023 - Current

HR Coordinator

Greenpack
01.2022 - 02.2023

Marketing Assistant

Mimir
04.2021 - 02.2022

Travel Consultant

Tranivera Travels
07.2020 - 03.2021

Sales Agent

Just Egypt Travel Agency
05.2018 - 07.2020

BBA - Human Resources Management

British University

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