RAHMAH NAKIMBUGWE
Abu Dhabi,AZ
Summary
Passionate,creative individual with 5 years experience in crafting specialty coffees and providing exceptional customer service. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments, looking forward to join a progressive company where i can use my experience and abilities to the maximum.
Overview
6
6
years of professional experience
Work History
SENIOR BARISTA @RAIN CAFE
Abu Dhabi, AZ
03.2020 - 03.2024
- Processing and brewing the most delicious coffees filled with love, aroma and other beverages in a professional timely manner.
- Daily inspection, cleaning and calibration of coffee machines and equipment to ensure clean,quality, standard and delicious coffees and beverages.
- Processing various beverages including hot and cold coffees like espressos, lattes,cappuccinos, Americano, chemix, V60, mocktails and fresh juices following standard recipes and quality standards.
- Monitoring and managing stocks and inventory, including placing beverage orders like coffee beans, syrups, purees, sugar and other takeaway accessories.
- Offering highest guest service standards and creating memorable guest experiences at all times
- Assisting floor staff to take guest orders accurately, repeat them and serve them to guests in professional manner following service sequence professional manner following service sequence.
- maintaining regular consistence , attendance and punctuality.
- Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Thanking guests for dining with us and requesting their feedback on our products and asking them to come back
Barista /waitress@ICONS COFFEE COUTURE
Employer
UNITED ARAB EMIRATES, AZ
04.2018 - 03.2020
- Upselling pastry items like croissants, cookies, cakes and other patisseries to complement my
delicious coffees. - Happily welcoming, greeting and creating impeccable dining experiences for walkin and onlineElevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
High School Diploma -
BILAL ISLAMIC INSTITUTE
KAMPALA UGANDA11.2016
Skills
- Calibration
- Inventory control
- latte art
- Safe Food Handling Practices
- Effective Communication
- Espresso machine operation
- Barista Training
Timeline
SENIOR BARISTA @RAIN CAFE
03.2020 - 03.2024
Barista /waitress@ICONS COFFEE COUTURE
Employer
04.2018 - 03.2020
High School Diploma -
BILAL ISLAMIC INSTITUTE
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