RAHNA FAIROOZ
Dubai,UAE
Summary
A highly competent, motivated and enthusiastic Business Administration & Management Professional working as part of a team in a busy office environment with over 17 years of working experience in the UAE. Well organized and pro-active in providing timely, efficient and accurate support to the higher management and office colleagues. Possessing a proven ability to generate innovative ideas and solutions to problem. Closely worked with top Corporate CEOs, VPs and Senior Management Executives during my career. An expert with versatile Administrative Support skill set developed through experience as an Office Manager, Marketing, Senior Executive Secretary roles & closely worked with top management. Demonstrated success in leveraging strong organizational and communication skills to support the achievement of high -level objectives. Accomplished administrative professional offers expertise in calendar management, travel arrangements, document preparation, and event coordination. Leverages strong organizational, multitasking and problem- solving skills to manage multiple projects with tight deadlines. Highly proficient in MS Office Suite, G Suite and CRM tools with proven record of delivering high-quality results.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Office manager
Indoors Finishing
Dubai
2023.12 - Current
- Finalised vendor and employee contracts with strong legal knowledge.
- Collaborated and clearly communicated across teams to achieve consistent service delivery.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Communicated policy changes and business priorities to streamline office team tasks.
- Managed schedules for C-level executives, coordinating daily meetings and travel arrangements.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
EXECUTIVE ASSISTANT TO THE MANAGING DIRECTOR
Badri Management Consultancy
Dubai
2021.09 - 2023.01
- Managed end-to-end administrative tasks for the CEO organizing an extremely active calendar of busy appointments, developed & maintained complex corporate reports.
SENIOR EXECUTIVE SECRETARY
GEMS Education Group
Dubai
2016.01 - 2018.08
- Managed end-to-end administrative tasks for the CEO organizing an extremely active calendar of busy appointments, developed & maintained complex corporate reports - Constantly delivered weekly reports for CCO, CFO, CIO, SVP & Board members.
EXECUTIVE SECRETARY
Midas Group
Dubai, UAE
2013.06 - 2015.09
- Hired, trained, and on-boarded over 5 new employees - Provided overall support that expedited staff integration by 25%.
- Performed basic accounting functions including cash & corporate credit card reconciliation and wire transfers to local & overseas vendors.
- Performed legal, Secretarial, Real estate, Automobile & Home Insurance work as required - Maintained & analyzed various policies and dealt with Insurance agents ensuring the utmost coverage.
- Facilitated smooth executive trips, arranging appropriate travel, visas andagendas.
•Demonstrated outstanding organization and time-management skills to prioritize and deliver essential work to deadlines.
EXECUTIVE SECRETARY TO THE CEO
Dhamani Group
Dubai, UAE
2011.06 - 2013.05
- Managed CEO's daily schedules & organized regular office functions - Oversaw daily operations of Head Office with 70+ employees.
- Delivered high-level regional, national and international meetings using outstanding organization, planning and event management abilities.
- Discovered and rectified erroneous vendor billing - Saving AED 15-20k in potential costs.
- Responsible for B2B support (creating POs) and maintained vendor's services active.
- Responsible for timely update of monthly statements to CEO and Directors with current balance information of each account.
- Handled national and international travel arrangements, ensuring accuracy of relevant information and booking details.
TEAM LEADER- CRM OPERATIONS
BLS International Services
Dubai, UAE
2010.08 - 2011.05
- Instrumental in setting up the 1st BLS Int'l Services UAE operations - Part of initial 5member core team managing the Head Office operations team.
- Played a key role in setting up Operations at various locations such as BLS Customer service Centre (multiple centers), Consulate General of India & Premium Lounge -
- Assisted in expanding the operations to 6 locations across UAE within a span of 1 year . Implemented & responsible for Value-added Services division of BLS .
- Mentored 20+ operational resources from Staff Induction program until On-the-Job operational training - Developed my team based on a 4 level approach -Directing, Coaching, Motivating & Delegating.
Developed various training materials & Process - Improvement/Optimization methodologies - Resulted an increase of 30% staff productivity.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
CORPORATE TRAVEL SUPERVISOR
Emirates Airline & Group
Dubai
2008.11 - 2010.06
- Mentored 20+ operational resources from Staff Induction program until On-the-Job operational training - Developed my team based on a 4 level approach -Directing, Coaching, Motivating & Delegating.
SENIOR RESERVATION AND CUSTOMER SERVICE AGENT
Emirates Airline Ticketing
Dubai, UAE
2003.12 - 2008.11
- Responsible for highest level of Customer Service in order to sell Emirates high value airline tickets and services assisting premium customers by managing their travel plans ensuring excellent customer service.
- Constantly assisted Team Leaders in compiling, organizing and reporting statistics on daily revenue & Operational updates.
- Built rapport with customers through courteous and • professional communications.
- Consistently went extra mile to achieve customer satisfaction.
Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
Education
GDS Galileo, Sabre & various portal -
Emirates Aviation College
Reservation & Ticketing Course Training - undefined
Calicut University
Bachelor of Commerce: Financial Accounting - undefined
Calicut University
Skills
- Office Administration & Management
- Budget Preparation and Records Management
- Team Management & Coordination
- Organized and systematic
- Pleasant/outgoing personality, excellent Time Management and good interpersonal skills
- Marketing and Sales Skills
- Negotiation and Relationship building
- Meeting & Event Planning
- Research and Analysis
- Employee relations
- Travel administration
- Executive presentation development
- Customer service-orientated
- ERP ( Enterprise Resource Planning )
Certification
- Instrumental in setting up the 1st BLS Int'l Services UAE operations - As part of initial 5 member core team managing the Head Office operations team
- Received Service Excellence Award "Najm" for exceptional Customer Service during my tenure in Emirates Airline
- Instrumental in setting up & launch of "GEMS Rewards Programme" for GEMS Education - Independently managed & supported Administration & Operations of the project
- Successfully coordinated & assisted to organize the yearly event of "The Mariamma Varkey Awards" (Innovative Teacher Award for Inspirational and Outstanding Teaching at GEMS) 2 years in a row
Timeline
Office manager
Indoors Finishing
2023.12 - Current
EXECUTIVE ASSISTANT TO THE MANAGING DIRECTOR
Badri Management Consultancy
2021.09 - 2023.01
SENIOR EXECUTIVE SECRETARY
GEMS Education Group
2016.01 - 2018.08
EXECUTIVE SECRETARY
Midas Group
2013.06 - 2015.09
EXECUTIVE SECRETARY TO THE CEO
Dhamani Group
2011.06 - 2013.05
TEAM LEADER- CRM OPERATIONS
BLS International Services
2010.08 - 2011.05
CORPORATE TRAVEL SUPERVISOR
Emirates Airline & Group
2008.11 - 2010.06
SENIOR RESERVATION AND CUSTOMER SERVICE AGENT
Emirates Airline Ticketing
2003.12 - 2008.11
GDS Galileo, Sabre & various portal -
Emirates Aviation College
Reservation & Ticketing Course Training - undefined
Calicut University
Bachelor of Commerce: Financial Accounting - undefined
Calicut University