Rahul Bhagat
Dubai,United Arab Emirates
Summary
Enthusiastic individual with excellent communication and organization skills seeks experience in customer-facing administration role. Supports busy, productive environments by working with focus, drive and attention to detail.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Residence Facilities Associate
EMAAR
Dubai, UAE
04.2023 - Current
- Tracked expenses in ERP and met budget targets.
- Consistently exceeded service metrics through top-quality customer care.
- Wrote business correspondence and technical emails.
- Drafted purchase orders for team and for owners.
- Screened incoming phone calls and relayed detailed messages.
- Made outgoing phone calls to confirm appointments, respond to enquiries and gather information.
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Independently resolved issues with resourceful research and critical thinking,
- Completed assigned tasks quickly and accurately, using strong time management and task prioritization.
- Volunteered for additional tasks and projects, demonstrating initiative and a commitment to going extra mile.
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
- Resolved conflicts and defused stressful situations with emotional intelligence.
- Sourced and ordered office supplies within allocated budget.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Maintained positive and professional demeanour under pressure, handling difficult situations with composure and tact.
- Kept files organized and up-to-date for accurate record-keeping purposes.
- Carried out day-to-day duties accurately and efficiently.
- Received and processed stock using inventory management system.
Guest Relations Host
IMG Worlds Of Adventure
Dubai
03.2021 - Current
- Major focus to derive excellent guest experience by on-time response
- Resolving all the concerns of the guests regarding the park and any other issues
- Have good communication skills to handle the guests problems properly
- Responded promptly and solved the queries and requests of clients and guests to maintain high satisfaction rate
- Contact customers via calls or arranged meetings to discover their needs and requirements
- Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
- Conduct price negotiations with customers on behalf of the Theme park management to reach a favourable bargain for both parties
- Address customer complaints and escalate to Guest Relations Manager when needed.
Management Trainee
Park Plaza
Zirakpur
06.2019 - 11.2019
- Successfully completed training in Front office, Food & Beverage service and Housekeeping
- Worked as a Front Desk associate and handled many guests problems during the training time.
Education
Bachelors in Hotel Management and Catering Technology -
Lovely Professional University
Punjab, India 05.2017 - 10.2021
Skills
- Inventory procurement
- Supply negotiation
- Facilities inspections
- Hotel management
- Operational support
- Knowledge of ERP
- Problem-solving
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Certification
- Got nominated as the Front of House Ambassador, during the first year in the Hotel.
- BUSINESS COMMUNICATION, Google, 01/01/18, 2 hours, Completed an online course for two hours on business communication which focused on speaking skills.
- Fundamentals of Digital Marketing, Google, 05/01/21, Mainly focused on how to make any product saleable to the people and how we can manage our business on online websites. Also got knowledge about how to manage the online sites.
- Hotel Management (Short Course), eLearning College, 05/01/21, Mainly focused on how to make guests comfortable with our services and how can we sell our rooms to increase our hotel revenue.
Languages
English
Fluent
Hindi
Fluent
Affiliations
- Reading
- Gaming
Timeline
Residence Facilities Associate
EMAAR
04.2023 - Current
Guest Relations Host
IMG Worlds Of Adventure
03.2021 - Current
Management Trainee
Park Plaza
06.2019 - 11.2019
Bachelors in Hotel Management and Catering Technology -
Lovely Professional University
05.2017 - 10.2021
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