Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Rohit Chavan

Dubai

Summary

Results-driven Technical Consultant with 3+ years of experience in IT Service Management (ITSM), Endpoint Management, IT Operations Management (ITOM), and hands-on Azure Cloud administration. Proven expertise in implementing and managing ManageEngine solutions including ServiceDesk Plus and Endpoint Central, with additional experience in VM provisioning, user management, and automation in Azure. Skilled in process optimization, patching, asset tracking, service delivery, and compliance, with a strong understanding of ITIL practices and enterprise IT workflows.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Consultant

Elitser Technologies
12.2022 - Current
  • Led end-to-end implementa>on of ManageEngine ServiceDesk Plus and Endpoint Central for enterprise clients.
  • Defined project scope, conducted client discovery workshops, and managed successful delivery aligned with ITIL best prac>ces.
  • Configured ITSM workflows for incident, asset, change, and endpoint management, improving opera>onal visibility and efficiency.
  • Integrated endpoint security measures including an>virus, encryp>on, and compliance repor>ng.
  • Automated patching and soeware deployment across mul>ple device groups, reducing manual workload by 40%.
  • Provided Azure support for VM provisioning, user account management, and resource op>misa>on.
  • Created SOPs, knowledge base ar>cles, and post-Go-Live documenta>on to ensure smooth client adop>on.
  • Collaborated with internal support teams and provided post-implementa>on technical guidance and SLA-based support.

System Engineer

Wipro Pvt Ltd
02.2021 - 12.2022
  • Provided technical support and administra>on for O365, Exchange, and system environments.
  • U>lised PowerShell scrip>ng to automate administra>ve tasks, user provisioning, and policy enforcement.
  • Performed mailbox configura>on, managed an>-spam policies, and executed e-Discovery tasks.
  • Assisted users through >cke>ng system and remote tools to resolve incidents as per SLA.
  • Maintained documenta>on and adhered to compliance and opera>onal excellence standards.

Education

Bachelor of Computer Application - undefined

Gulbarga University
01.2020

PUC - undefined

SCA Inginshejy College
01.2015

SSLC - undefined

Mahatma Gandhi School
01.2012

Skills

  • ITSM Tools (ManageEngine SDP, ServiceNow)
  • Endpoint Management & Security
  • ITOM & Infrastructure Monitoring
  • Azure Cloud (VM, Users, Compliance)
  • ITIL v4 Frameworks
  • Patch Management & Automation
  • Incident Management
  • Change Management
  • Asset Management
  • API Testing
  • SOPs
  • User Documentation
  • PowerShell Scripting
  • Exchange Admin
  • O365
  • Mailbox Policies

Certification

  • ITIL v4, Dubai
  • ManageEngine Endpoint Central Implementation Expert, Dubai
  • ManageEngine ServiceDesk Plus Associate, Dubai

Languages

English
Hindi
Kannada
Telugu

Timeline

Technical Consultant

Elitser Technologies
12.2022 - Current

System Engineer

Wipro Pvt Ltd
02.2021 - 12.2022

Bachelor of Computer Application - undefined

Gulbarga University

PUC - undefined

SCA Inginshejy College

SSLC - undefined

Mahatma Gandhi School
Rohit Chavan