Results-driven Technical Consultant with 3+ years of experience in IT Service Management (ITSM), Endpoint Management, IT Operations Management (ITOM), and hands-on Azure Cloud administration. Proven expertise in implementing and managing ManageEngine solutions including ServiceDesk Plus and Endpoint Central, with additional experience in VM provisioning, user management, and automation in Azure. Skilled in process optimization, patching, asset tracking, service delivery, and compliance, with a strong understanding of ITIL practices and enterprise IT workflows.