Rahul Ghosh
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Food and Beverage Services - Assistant
Grosvenor House
04.2022 - Current
- Enhanced customer satisfaction by providing prompt and attentive food and beverage service.
- Maintained a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Reduced wait times by efficiently managing multiple tables and prioritizing tasks effectively.
- Handled high-pressure situations calmly, maintaining professionalism during peak hours or when faced with difficult patrons.
- Contributed to team success by consistently pitching in when needed, including bussing tables, washing dishes, or assisting with inventory management.
- Streamlined communication between front-of-house and back-of-house teams through clear verbal updates and order ticket accuracy.
- Performed opening and closing duties thoroughly to maintain restaurant cleanliness standards and facilitate efficient turnover between shifts.
Senior Guest service associate
Raajkutir IHCL SeleQtions
12.2018 - 03.2022
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted guests with special requests, ensuring a personalized and memorable stay experience.
- Elevated team performance through regular training sessions on customer service best practices and hotel policies.
- Ensured seamless guest experiences by working closely with other departments such as catering or event planning teams for special events or conferences.
- Improved overall operation efficiency by developing new procedures for tasks like incident reporting or lost-and-found item tracking.
Guest service associate
The Vedic Village Spa & Resort Kolkata
12.2017 - 12.2018
Education
Hospitality Diploma Certificate -
Shree Ramakrishna institute of hotel management
01.2017
Higher Secondary -
W.B.C.H.S.E
01.2015
Secondary -
W.B.B.S.E
01.2013
Skills
- Food safety practices
- Allergy awareness
- Complaint Handling
- Buffet Management
- Clear Communication
- Reservation Management
- Barista skills
- Cash handling proficiency
Accomplishments
- Achieved 94% BSA Audit results through effectively helping with the team.
Personal Information
- Father's Name: Alok Ghosh
- Mother's Name: Basanti Ghosh
- Date of Birth: 09/14/98
- Gender: Male
- Marital Status: Single
- Religion: Hindu
Extracurricular Activities
Achievements: NSS VOLUNTIRE OF BANKURA CHRISTINE COLLAGE WITH CARTIFICATE.
Hobbies and Interests
- Playing Cricket
- Listening Music
Timeline
Food and Beverage Services - Assistant
Grosvenor House
04.2022 - Current
Senior Guest service associate
Raajkutir IHCL SeleQtions
12.2018 - 03.2022
Guest service associate
The Vedic Village Spa & Resort Kolkata
12.2017 - 12.2018
Hospitality Diploma Certificate -
Shree Ramakrishna institute of hotel management
Higher Secondary -
W.B.C.H.S.E
Secondary -
W.B.B.S.E