Rahul Harikumar
Dubai,
Summary
A highly motivated Customer Service Professional, skilled in managing multiple priorities and delivering exceptional customer service while optimizing operational efficiency. Passionate about delivering superior interactions through active listening, maintaining strong verbal and written communication skills with track record of building strong relationships.
Overview
13
13
years of professional experience
Work History
Customer Service Executive
Al Ansari Exchange LLC
03.2021 - 03.2022
- Maintaining strong and verbal communication skills along by promptly and accurately responding to inquiries.
- Keep records to follow up complaints, ensuring that the requests are attended accordingly and maintain files as per department requirements.
Customer Service Associate
UAE Exchange Centre LLC
10.2014 - 01.2021
- Ensure increase in customer satisfaction and get feedback
- Attend the customers accordingly and provide all necessary
information and keeping them valued and supports throughout the interactions. - Advise customers on complaints process based on provided SOPs.
Customer Relationship Officer
Dollarco Exchange CO LTD
11.2012 - 03.2013
- Establishing new and maintaining existing relationships with customers through excellent interpersonal and customer service skills.
- Ensure timely resolution adhering to quality standards and complying with regulatory requirements. Reporting information to the concerned departments for rectification.
- Working with a diverse team of professionals, collaborate effectively and seek assistance when needed builds lasting relationships.
- Follow up on reported issues and make sure issues are resolved effectively with troubleshooting steps.
Junior Office Clerk
ICICI Bank Limited
05.2012 - 11.2012
- Ensure filing are organized up to date, discarding or recycling outdated documents outside of the storage period.
- Experienced in handling client calls, mails and develop skills in
operating Windows package (Microsoft Word/Excel/E-mail). - Actively seek feedback, participating in training programs, taking surveys and stay updated on product or service changes.
Technical Support Consultant
Sutherland Global Services
02.2010 - 03.2012
- Helps customers in identifying problem and assisting with troubleshooting steps to resolve the issue analytically or escalate by addressing their concerns within the SLAs.
- Provide excellent customer service, empathizing with customers to exceed their expectations by going extra mile.
Travel Consultant
Indo Arab Travel Agency
05.2009 - 01.2010
- Work closely to determine the travelling needs and ensure customers receive highest level of attention throughout journey.
- Guiding with appropriate service of transportation with on site assistance and inquires related to flight schedules,fares and sabre services.
Education
Bachelor of Science - Computer Science
Prist University
Chennai, India04.2009
Skills
- Problem Solving and Time Management Skills
- Interpersonal and Customer Service Skills
- Communication Skills
- Expertise
Hobbies
- Pets
- Cooking
- Travelling
- Collections
- Work Outs
Languages
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Arabic
Beginner (A1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
Al Ansari Exchange LLC
03.2021 - 03.2022
Customer Service Associate
UAE Exchange Centre LLC
10.2014 - 01.2021
Customer Relationship Officer
Dollarco Exchange CO LTD
11.2012 - 03.2013
Junior Office Clerk
ICICI Bank Limited
05.2012 - 11.2012
Technical Support Consultant
Sutherland Global Services
02.2010 - 03.2012
Travel Consultant
Indo Arab Travel Agency
05.2009 - 01.2010
Bachelor of Science - Computer Science
Prist University
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