Rahul Kumar
Uttrakhand
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated hotelier with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waiter
METROPOLITAN HOTEL DUBAI
02.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Team Leader
HOTEL CLARK INN
01.2021 - 08.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Team Leader
Golkonda Resort & Spa
01.2020 - 10.2020
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Supervised sections and assisted waitstaff by answering questions, taking orders and offering suggestions.
Head Waiter
Itc Fortune Park Vallabha
07.2016 - 01.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Waiter
ITC Fortune Park JP Celestial
05.2015 - 02.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assist all the seniors during busy operation.
Trainee
Gold Palace Resorts
10.2014 - 04.2015
- Learned new materials, processes and programs quickly.
- Attended training courses to build understanding of processes, techniques and industry.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- Shadowed senior team members to learn all related jobs.
Education
Diploma in Hospitality Managment - Hospitality Management
Advance Food Craft Institute
Rishikesh ,india10.2014
Secondary School Examination - Science Education
Government Inter College Maitakund
Satpuli , India03.2014
High School Examination - Hindi, English, Mathematics, Sanskrit, Science,
Government Inter College Maitakund
Satpuli ,india03.2012
Skills
- Dining Room Organization
- Special Dietary Requirements
- Guest Relations
- Table Preparation
- Table Bussing
- Guest Inquiries
- Daily Specials Memorization
- Phone Inquiries
- Food Spoilage Prevention
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
- Supervised team of 20 staff members.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
Certification
Employee of the year 2018-2019.
Role model of the year 2018-2019.
playing cricket
i am an excellent cricket player.
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Waiter
METROPOLITAN HOTEL DUBAI
02.2022 - Current
Team Leader
HOTEL CLARK INN
01.2021 - 08.2021
Team Leader
Golkonda Resort & Spa
01.2020 - 10.2020
Head Waiter
Itc Fortune Park Vallabha
07.2016 - 01.2020
Waiter
ITC Fortune Park JP Celestial
05.2015 - 02.2016
Trainee
Gold Palace Resorts
10.2014 - 04.2015
Diploma in Hospitality Managment - Hospitality Management
Advance Food Craft Institute
Secondary School Examination - Science Education
Government Inter College Maitakund
High School Examination - Hindi, English, Mathematics, Sanskrit, Science,
Government Inter College Maitakund
Employee of the year 2018-2019.
Role model of the year 2018-2019.
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