Rahul Kumar
Dubai,United Arab Emirates
Summary
I have two years of experience in Rental sales agent and I am currently working as a Rental sales agent at Europcar. My responsibilities include opening and closing rental contracts and assisting customers with their inquiries. I am a self-motivated, smart, and hardworking individual with strong problem-solving skills. As a customer service professional, I have valuable experience in handling and resolving customer issues effectively. I am known for my strong teamwork skills and my ability to achieve positive outcomes. I am reliable, adaptable, and possess excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work history
Rental sales agent
EUROPCAR (EGMG)
Dubai, United Arab Emirates
2024.09 - Current
- I am currently working at Airport Terminal 1 (Departures) as part of Europcar team. I handle check-in and check-out procedures for rental vehicles. I am capable of opening and closing contracts in RA system and handling customer payments.
- I hold valid airport pass, which allows me to work both indoors and outdoors during day and night shifts. I also serve as light vehicle driver and ensure that all vehicle handovers are completed smoothly and professionally.
- I have experience working in both T2 Arrival , Departure T1 and T3 areas, ensuring seamless experience for all customers.
- Processed payments quickly, improving turnover rate.
- Handled customer complaints professionally, restoring confidence in our service
- Trained new staff members thoroughly-ensuring they understand company procedures.
- Monitored condition of returned vehicles closely, identifying any issues swiftly.
- Maintained cleanliness of rental fleet, ensuring high standards.
- Tracked fuel usage effectively to minimise costs.
Operations coordinator
VTL
Dubai, United Arab Emirates
2023.06 - 2024.06
- I assist customers with inquiries, provide accurate information, and ensure smooth service delivery. I handle payments, resolve complaints, and maintain positive customer experience. I communicate clearly, remain calm under pressure, and work effectively in team environment.
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Handled administrative tasks efficiently to support day-to-day operations.
- Coordinated projects for successful completion within set timelines.
- Reduced turnaround times with process improvements and automation initiatives.
- Delivered multiple projects on time by effective planning and coordination.
- Prepared reports accurately, aiding informed decision-making at higher management levels.
- Assisted in budget preparation, managing costs effectively.
Customer service representative
Green parking
Dubai, United Arab Emirates
2021.06 - 2023.05
- I was working as Parking Operator and Cash Collector, overseeing parking operations both inside and outside booths. As Night In-Charge, I am responsible for managing cash closings and invoices at end of night. My role also involves troubleshooting and resolving technical issues, such as broken barriers and lost parking chips, while ensuring smooth operations. Additionally, I provide customer service and problem-solving assistance.
- Facilitated customer loyalty programmes to enhance customer retention.
- Collaborated with sales team to maximise product visibility and sales.
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
B.TECH - Electronics and Communication Engineering
Lovely professional university
Jalandhar, India 2009.06 - 2015.06
PGDCA - Information and Communication Technologies
Subharti University
India 2018.01 - 2019.12
Higher Secondary school -
Ram Balak Roy
India 2007.04 - 2009.06
Secondary school -
D M High school sheikhpura
India 2005.12 - 2006.11
Skills
- Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access Google meet, Microsoft powerpoint
LANGUAGE SKILLS
Mother tongue(s): Hindi
Fluent
Other language(s): English, Arabic
Beginner
English
Advanced
HOBBIES AND INTERESTS
Reading & Sport, I am interested a reading a new paper and I have interested in sports.
Timeline
Rental sales agent
EUROPCAR (EGMG)
2024.09 - Current
Operations coordinator
VTL
2023.06 - 2024.06
Customer service representative
Green parking
2021.06 - 2023.05
PGDCA - Information and Communication Technologies
Subharti University
2018.01 - 2019.12
B.TECH - Electronics and Communication Engineering
Lovely professional university
2009.06 - 2015.06
Higher Secondary school -
Ram Balak Roy
2007.04 - 2009.06
Secondary school -
D M High school sheikhpura
2005.12 - 2006.11