RAHUL MENON
Abu Dhabi,United Arab Emirates
Summary
Experienced Hotel Operations Professional with 8+ years in luxury hospitality across India and UAE. Proven ability in front office management, guest services, team leadership, and operational efficiency. Skilled in Opera, Amadeus, and guest relations in five-star environments.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Duty Manager
Qasr Al Sarab Desert Resort by Anantara
Abu Dhabi
02.2024 - 06.2025
- Main point of guest contact, ensuring 24/7 operations and satisfaction.
- Handling VIP arrivals, room inspections, and guest relations.
- Coordinating interdepartmental functions to meet service expectations.
- Improved guest service ratings by streamlining arrival processes.
Service Manager - Front Office
The Den Hotels
Bengaluru
02.2023 - 09.2023
- Led front office operations with 20-member team, ensuring adherence to SOPs.
- Trained new guest services personnel and managed room allocations.
- Resolved guest service queries efficiently, including billing and payments.
- Maintained guest safety, handled emergencies, and ensured hotel policies compliance.
Duty Manager
The Oterra Hotels & Resorts
Bengaluru
06.2022 - 02.2023
- Oversaw front office operations, guest services, and compliance.
- Maximized room revenue through strategic up-selling and inventory control.
- Led guest recovery efforts and improved satisfaction metrics.
Front Desk Manager (HOD)
Montrose Golf Resort & Spa
Coorg
11.2021 - 05.2022
- Headed front office department; supervised Duty Manager & Guest Relations.
- Ensured accuracy in guest-related tasks and HR activities.
- Enforced cash handling and check-in procedures.
Management Intern
Shangri La Hotel
Bengaluru
04.2021 - 11.2021
- Shadowed Duty Manager and learned the way of Managerial operations and standards of Shangri -La Brand.
- Received training in reservations and learned about OTA, Channel manager, processing flow of bookings.
- Learned more about different market segments, source and their productivity in each segment.
Front Office Agent
Qasr Al Sarab Desert Resort by Anantara
Abu Dhabi
09.2017 - 10.2019
- Handpicked to handle Front Office Operations of sister property in AbuDhabi as part of task force.
- In charge of departmental stock inventory and purchase orders - developed control system as per occupancy forecast leading to cost reduction.
- Reduced customer complaints and revenue loss by coordinating with Finance to rectify meal package rebates and refunds.
Front Office Team Leader (Acting Duty Manager)
TAJ Green Cove Resort & Spa
Kovalam
10.2016 - 08.2017
- Led front desk operations and acted as night Duty Manager.
- Surpassed monthly targets in loyalty program enrolments.
Front Office Supervisor & Shift in Charge
Radisson Blu
Kochi
02.2016 - 09.2016
- Managed 10-member front desk team.
- Awarded Area Champion of the Month for guest feedback and performance.
Front Office Associate
Vivanta by TAJ Fisherman's Cove
12.2014 - 02.2016
- Managed deluxe block operations and supported annual TAJ GM's conference.
Education
Post Graduate - Service Operations Management
Indian School of Hospitality
Gurgaon 11.2021
Bachelor of Science - Hospitality Management
Institute of Hotel Management
Chennai 05.2014
Skills
- Opera PMS
- Amadeus
- Engage
- MS Office
- Leadership
- Guest Satisfaction
- Staff Training
- Conflict Management
- Lobby Management
Certification
Personality and Leadership Enhancement Course - Ministry of Defence
Accomplishments
- Appreciation letter from GM at Anantara for performance excellence
- Featured in TripAdvisor for outstanding guest service
- Awarded 'Area Champion of the Month' at Radisson Blu Kochi
Timeline
Duty Manager
Qasr Al Sarab Desert Resort by Anantara
02.2024 - 06.2025
Service Manager - Front Office
The Den Hotels
02.2023 - 09.2023
Duty Manager
The Oterra Hotels & Resorts
06.2022 - 02.2023
Front Desk Manager (HOD)
Montrose Golf Resort & Spa
11.2021 - 05.2022
Management Intern
Shangri La Hotel
04.2021 - 11.2021
Front Office Agent
Qasr Al Sarab Desert Resort by Anantara
09.2017 - 10.2019
Front Office Team Leader (Acting Duty Manager)
TAJ Green Cove Resort & Spa
10.2016 - 08.2017
Front Office Supervisor & Shift in Charge
Radisson Blu
02.2016 - 09.2016
Front Office Associate
Vivanta by TAJ Fisherman's Cove
12.2014 - 02.2016
Post Graduate - Service Operations Management
Indian School of Hospitality
Bachelor of Science - Hospitality Management
Institute of Hotel Management
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