RAHUL MENON
Abu Dhabi,United Arab Emirates
Summary
Experienced Hotel Operations Professional with 8+ years in luxury hospitality across India and UAE. Proven ability in front office management, guest services, team leadership, and operational efficiency. Skilled in Opera, Amadeus, and guest relations in five-star environments.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Duty Manager
Qasr Al Sarab Desert Resort by Anantara
Abu Dhabi
2024.02 - 2025.06
- Main point of guest contact, ensuring 24/7 operations and satisfaction.
- Handling VIP arrivals, room inspections, and guest relations.
- Coordinating interdepartmental functions to meet service expectations.
- Improved guest service ratings by streamlining arrival processes.
Service Manager - Front Office
The Den Hotels
Bengaluru
2023.02 - 2023.09
- Led front office operations with 20-member team, ensuring adherence to SOPs.
- Trained new guest services personnel and managed room allocations.
- Resolved guest service queries efficiently, including billing and payments.
- Maintained guest safety, handled emergencies, and ensured hotel policies compliance.
Duty Manager
The Oterra Hotels & Resorts
Bengaluru
2022.06 - 2023.02
- Oversaw front office operations, guest services, and compliance.
- Maximized room revenue through strategic up-selling and inventory control.
- Led guest recovery efforts and improved satisfaction metrics.
Front Desk Manager (HOD)
Montrose Golf Resort & Spa
Coorg
2021.11 - 2022.05
- Headed front office department; supervised Duty Manager & Guest Relations.
- Ensured accuracy in guest-related tasks and HR activities.
- Enforced cash handling and check-in procedures.
Management Intern
Shangri La Hotel
Bengaluru
2021.04 - 2021.11
- Shadowed Duty Manager and learned the way of Managerial operations and standards of Shangri -La Brand.
- Received training in reservations and learned about OTA, Channel manager, processing flow of bookings.
- Learned more about different market segments, source and their productivity in each segment.
Front Office Agent
Qasr Al Sarab Desert Resort by Anantara
Abu Dhabi
2017.09 - 2019.10
- Handpicked to handle Front Office Operations of sister property in AbuDhabi as part of task force.
- In charge of departmental stock inventory and purchase orders - developed control system as per occupancy forecast leading to cost reduction.
- Reduced customer complaints and revenue loss by coordinating with Finance to rectify meal package rebates and refunds.
Front Office Team Leader (Acting Duty Manager)
TAJ Green Cove Resort & Spa
Kovalam
2016.10 - 2017.08
- Led front desk operations and acted as night Duty Manager.
- Surpassed monthly targets in loyalty program enrolments.
Front Office Supervisor & Shift in Charge
Radisson Blu
Kochi
2016.02 - 2016.09
- Managed 10-member front desk team.
- Awarded Area Champion of the Month for guest feedback and performance.
Front Office Associate
Vivanta by TAJ Fisherman's Cove
2014.12 - 2016.02
- Managed deluxe block operations and supported annual TAJ GM's conference.
Education
Post Graduate - Service Operations Management
Indian School of Hospitality
Gurgaon 11.2021
Bachelor of Science - Hospitality Management
Institute of Hotel Management
Chennai 05.2014
Skills
- Opera PMS
- Amadeus
- Engage
- MS Office
- Leadership
- Guest Satisfaction
- Staff Training
- Conflict Management
- Lobby Management
Certification
Personality and Leadership Enhancement Course - Ministry of Defence
Accomplishments
- Appreciation letter from GM at Anantara for performance excellence
- Featured in TripAdvisor for outstanding guest service
- Awarded 'Area Champion of the Month' at Radisson Blu Kochi
Timeline
Duty Manager
Qasr Al Sarab Desert Resort by Anantara
2024.02 - 2025.06
Service Manager - Front Office
The Den Hotels
2023.02 - 2023.09
Duty Manager
The Oterra Hotels & Resorts
2022.06 - 2023.02
Front Desk Manager (HOD)
Montrose Golf Resort & Spa
2021.11 - 2022.05
Management Intern
Shangri La Hotel
2021.04 - 2021.11
Front Office Agent
Qasr Al Sarab Desert Resort by Anantara
2017.09 - 2019.10
Front Office Team Leader (Acting Duty Manager)
TAJ Green Cove Resort & Spa
2016.10 - 2017.08
Front Office Supervisor & Shift in Charge
Radisson Blu
2016.02 - 2016.09
Front Office Associate
Vivanta by TAJ Fisherman's Cove
2014.12 - 2016.02
Post Graduate - Service Operations Management
Indian School of Hospitality
Bachelor of Science - Hospitality Management
Institute of Hotel Management