RAHUL NAIR

• Direct operational strategies across five schools, managing 12,500+ students and ensuring compliance with all regulatory bodies including KHDA, MOE and SPEA
• Spearhead business development initiatives, enhance school safety measures and drive admissions growth
• Leadership & Strategy: Led multi-campus operations and contributed to strategic decision-making with the Board of Directors, aligning operations with business goals
• Operational Efficiency: Improved resource allocation through process automation and streamlined vendor management, saving AED 1 million annually
• Admissions Growth: Boosted student enrollment by 20% across all campuses by designing and executing targeted digital and traditional marketing campaigns
• Compliance & Safety: Attained ‘Very Good’ ratings in Health & Safety for two schools, reducing safety incidents by 30% through rigorous protocols and monitoring
• Project Management: Launched two new school campuses, collaborating with KHDA and local authorities to ensure regulatory compliance and operational readiness
• Financial Management: Supported budget preparation and expenditure tracking, achieving a 10% reduction in operational costs through continuous cost analysis
• Achieved a 20% increase in admissions across five schools, sustaining year-over-year growth
• Delivered AED 1 million in cost reductions through strategic vendor negotiations and operational improvements
• Maintained compliance with KHDA, MOE, and other regulatory authorities
• Led the successful launch of two new school campuses, increasing group capacity by 25%

• Ensure day to day functions follow the strategies of the CEO in advancing goals of the organization
• Walk through facilities to inspect the progress of all the projects
• Determine staffing
• Formulate company policies and implement them efficiently
• Market the company’s services to acquire new business
• Conduct training and induction for new recruits

• Generate revenue and maintain relationship with the existing customer and cross-sell wealth products to branch, credit card and SME customers of the bank to ensure revenue persistency
• Monitoring customer investment portfolio performance and rendering advisory services
• Providing complete and customized portfolio management according to the need of the clients
• Assessing the prevalent financial and economic environment to ascertain profitable investment suitable for sale
• Ensure strict compliance to documentation procedure of the bank and service providers
• Initiating and developing relationships with target organization for business development

• Responsible for implementing digital marketing activities for specific brands or groups of brands
• Working closely with the client’s global brand teams and third-party agencies to manage production of interactive/digital programs that include translation of strategy into operational execution and project management implementation
• Delivery of services (e.g
• Website redesign, localization, SEO, sweepstakes, newsletter deployment, imedia, etc.) for individual interactive programs and campaigns, including on-going maintenance and operations
• Brief and work with agencies and vendors on non-creative and campaign elements
• Coordinate data capture and reporting to allow for on-going program measurement and optimization

• Understanding new products launched by the company and preparing training programs / articles to impart details of those products to the sales team
• Monitor performance of the sales team; identify low performers and with co-ordination of the sales head take necessary steps to find out root cause and improve performance
• Conducting induction programs for Sales Development Managers / Sales Associates
• Preparation of MIS reports on key training aspects and presenting the same to the management on a periodic basis

• Achieve and maintain service levels and quality goals
• Determine resource requirements; implement staffing plans
• Manage and providing training for individual and team performance
• Determine leadership development needs and create and implement a development plan
• Work across all departments of operations to identify, research and recommend refinements to current processes to optimize operational efficiencies
• Maintain Client Relations
• Manage project performance required to achieve service levels and quality goals
• Provide training for new recruits and conduct training sessions on product updates
• Identify low performance and ensure appropriate actions are taken to identify the root cause and ensure an action plan is developed and implemented to close the performance gap

Key Responsibilities -

• Achieve and maintain service levels and quality goals
• Determine resource requirements; implement staffing plans
• Manage and providing training for individual and team performance
• Determine leadership development needs and create and implement a development plan
• Work across all departments of operations to identify, research and recommend refinements to current processes to optimize operational efficiencies
• Maintain Client Relations

Key Achievements:

• Promoted to the post of Team Leader
• Promoted to the post of Process Development Leader
• Promoted to the post of Associate Operations Manager

• Attending to customer queries
• Generate reports as per the project