Rahul Radhakrishnan
Abu Dhabi,United Arab Emirates
Summary
IT professional with extensive experience in Microsoft Active Directory, Office 365, and server management for HP and IBM systems. Expertise in firewall configuration using Sophos and FortiGate, alongside proficiency in Linux and macOS administration. Demonstrated skills in endpoint security solutions, CCTV systems, and Wi-Fi network management. Focused on enhancing organizational security frameworks through advanced telecom and IoT technologies, utilizing VAPT tools like Nessus Pro and Nmap.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Sr. Technical Engineer
QueNet
Dubai, UAE
01.2024 - 09.2025
- Delivered comprehensive technical support to 15+ clients, resolving hardware and network issues promptly.
- Integrated Queue Management Systems for clients, preparing tailored technical proposals.
- Handled customer support cases via Zoho Helpdesk, updating Root Cause and Corrective Actions effectively.
- Executed preventive maintenance on-site to ensure optimal system functionality.
- Recommended new technologies, achieving a 10% reduction in operational costs and a 15% increase in efficiency.
- Addressed customer concerns with empathy, promoting swift problem resolution.
- Demonstrated strong understanding of customer needs, offering bespoke solutions.
- Navigated company policies and systems to provide efficient and friendly service.
IT Administrator
Workz Group
Dubai, UAE
09.2017 - 01.2024
- Collaborated within proactive support team to deliver high-quality, customer-focused services.
- Served as technical lead for support and administration activities, managing installations and troubleshooting.
- Oversaw internal and hosted network infrastructure, including firewalls, servers, switches, and storage.
- Executed documented processes such as change control procedures and standard operating procedures.
- Implemented security protocols to mitigate potential threats through vulnerability assessments.
- Generated clear technical concepts to facilitate understanding of complex IT issues.
- Identified competitive vendors to optimise IT purchasing, saving company funds.
- Mentored IT department employees while providing comprehensive support across technology functions.
IT Helpdesk Support
Workz Group
Dubai, UAE
03.2014 - 08.2017
- Provided technical support through ticket systems for diverse internal and external applications.
- Installed, upgraded, and troubleshot computers, printers, scanners, projectors, IP cameras, IP phones, switches, access points, and biometric devices.
- Maintained comprehensive inventory of IT equipment, including servers and software licenses per ISO 20071 standard.
- Guided staff and clients through setup processes or issue resolutions both in-person and remotely.
- Demonstrated expertise in various printer types, including thermal, LaserJet, and inkjet models.
- Diagnosed and resolved hardware and software faults while replacing components as necessary.
- Configured new user accounts and profiles while addressing password-related issues.
- Managed multiple open cases effectively using Kayako and internal ticket systems.
Education
Master's degree - Computer application
Bharathiar University
Coimbatore, TN 06.2018 - 05.2021
Bachelor of Science - Computer Science
Bharathiar University
Coimbatore, TN 07.2015 - 12.2018
Diploma - Computer Hardware Maintenance
Govt Polytechnic College
Palakkad, KL 06.2010 - 05.2013
Skills
- Microsoft Active Directory and Office 365
- HP and IBM server management
- Firewall configuration - Sophos and FortiGate
- Linux and macOS administration
- Commvault backup solutions
- PRTG and ManageEngine monitoring tools
- VMware ESXi management
- Syncplify SFTP administration
- VAPT tools - Nessus Pro and Nmap
- Endpoint security - GFI and Sophos
- Webroot and TrendMicro antivirus solutions
- AXIS CCTV system management
- Cosec biometric system administration
- Huawei and Ubiquity Wi-Fi management
- Windows Server patch management
- Kayako and Zoho ticketing systems
- Basecamp task scheduling
- Qmatic and Orchestra applications
- Telecom, HSM, RSP, IoT expertise
Certification
- CCNA – Certified
- CCST – Certified.
- Course completed- CompTIA, MCITP CCNP and Red Hat.
Language
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Intermediate
References
Mani, Mani, TL-IT Development Team, enamimani@hotmail.com, +971 50 598 7912, Workz media FZ LLC Dubai, Dubai
Hobbies and Interests
Browsing, Travelling, Online courses, Learn new Technologies, Sports, YouTube & Music, Computer Games
Disclaimer
I hereby declare that all the above stated are true and correct to the best of my knowledge and belief. Sincerely, Rahul Radhakrishnan
Timeline
Sr. Technical Engineer
QueNet
01.2024 - 09.2025
Master's degree - Computer application
Bharathiar University
06.2018 - 05.2021
IT Administrator
Workz Group
09.2017 - 01.2024
Bachelor of Science - Computer Science
Bharathiar University
07.2015 - 12.2018
IT Helpdesk Support
Workz Group
03.2014 - 08.2017
Diploma - Computer Hardware Maintenance
Govt Polytechnic College
06.2010 - 05.2013