Hi, I’m
Rahul Sharma
Front Office Management
Dubai
Summary
Seeking a new, challenging role to make best use of existing skills, qualifications and experience whilst allowing the opportunity for further personal and professional development.
I am working as an Senior Resort Host at JA Resorts & Hotels, Dubai a 873 Rooms luxury 5 star hotel. Before joining JA Resort I was working with The Westin Hyderabad as an Asst. Front Desk Manager a 427 Keys 5 star deluxe hotel and during that I've maintained a 93% customer satisfaction rating.
My core duties at Westin & JA Resort included greeting and registering guests in a 873+ room hotel, as well as memorizing faces, offering personalized service, and balancing between $2000 and $ 5000 in cash every day. i also took reservations over the phone, by email, and in person, and worked diligently to avoid any instances.
I am keen at learning things faster and have a strong communication skill. I have strong computer efficiency as well as proficiency in basics like MS Office and Internet. I have a strong desire to establish my careers in hotels & Service Industry through my capabilities and efficient team work along with good time management.
Overview
6
years of professional experience
45
years of post-secondary education
3
Certificates
Work History
JA Hotels & ResortsDubai
Front Office Host
10.2021 - Current
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted research, gathered information from multiple sources and presented results.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships
- Worked flexible hours across night, weekend and holiday shifts
- Adhered to social distancing protocols and wore mask or face shield
- Demonstrated respect, friendliness and willingness to help wherever needed
The Westin Hyderabad MindspaceHyderabad
Assistant Front Desk Manager
11.2019 - 07.2021
Job overview
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Responded to customer service inquiries, both in-person and by telephone.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Welcomed guests and focused on providing positive lodging experience.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Supervised front desk staff consisting of [Number] employees.
- Worked with housekeeping team to resolve issues or questions.
- Provided resources for training new employees and ongoing training for current staff.
- Completed employee appraisals to conduct annual reviews.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
The Westin Hyderabad MindspaceHyderabad
Front Office Supervisor
12.2017 - 10.2019
Job overview
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Organized documents for company communication, travel vouchers and payment services.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Dispersed petty cash to employees and collected and managed receipts.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Delivered performance reviews, recommending additional training or advancements.
The Westin Hyderabad MindspaceHyderabad
Front Office Associate
06.2016 - 12.2017
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Processed and prepared documents such as business or government forms and expense reports.
- Produced high-quality communications for internal and external use.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Maintained transaction security by verifying payment cards against identification.
- Planned and booked travel arrangements and venues for company events.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Education
Kingfisher Training Academy
Diploma from Hotel Management & Aviation
Rajasthan State Board
10th
Rajasthan State Board
12th from Accounting And Business Management
06.2011 - 08.2012
Skills
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Certification
- Executive of the Year of 2018, Marriott International
Timeline
Front Office Host
JA Hotels & Resorts
10.2021 - Current
Assistant Front Desk Manager
The Westin Hyderabad Mindspace
11.2019 - 07.2021
Front Office Supervisor
The Westin Hyderabad Mindspace
12.2017 - 10.2019
Front Office Associate
The Westin Hyderabad Mindspace
06.2016 - 12.2017
Rajasthan State Board
12th from Accounting And Business Management
06.2011 - 08.2012
Kingfisher Training Academy
Diploma from Hotel Management & Aviation
01.2014
Rajasthan State Board
10th
01.2011
Administration
Checks and verifies the“Rate Variance Report”and in forms the Front Office Manager of any irregularities in rates accorded.
Ensure all grooming standards are in place and adhered to.
Ensures all relevant reports are printed and signed off, filed or handed over.
Authorizes all rebates and paid outs according to the limits set by Management.
Checks all guest registration cards for profile,mode of payment and departure time. Ensures that address for future communication has been taken.
Performs all other job assigned by the Management.
Achievements
Highest Room-Upselling of the year of 2017,2018&2019(The Westin Mindspace,
Hyderabad)
Highest Room-Up Selling of 2017, USD 67057.93
Highest Room-Up Selling of 2018, USD 125709.14
Highest Contributions towards UNICEF(Marriott Home)of the year of 2017&2018.
Highest Up seller of The Year of 2018 In Asia Pacific.(Marriott International)
Interests
Listening to music
Interacting with people & Learning new things
Reading
Personal Detail
Languages Known : English, Hindi, and Punjabi
Date of Birth : 24 Jan.1994
Mobile No : +971-0509724934 & +971- 0509971576
Email Address : negrahulsharma@gmail.com
Administration
Checks and verifies the“Rate Variance Report”and in forms the Front Office Manager of any irregularities in rates accorded.
Ensure all grooming standards are in place and adhered to.
Ensures all relevant reports are printed and signed off, filed or handed over.
Authorizes all rebates and paid outs according to the limits set by Management.
Checks all guest registration cards for profile,mode of payment and departure time. Ensures that address for future communication has been taken.
Performs all other job assigned by the Management.
Achievements
Highest Room-Upselling of the year of 2017,2018&2019(The Westin Mindspace,
Hyderabad)
Highest Room-Up Selling of 2017, USD 67057.93
Highest Room-Up Selling of 2018, USD 125709.14
Highest Contributions towards UNICEF(Marriott Home)of the year of 2017&2018.
Highest Up seller of The Year of 2018 In Asia Pacific.(Marriott International)
Interests
Listening to music
Interacting with people & Learning new things
Reading
Personal Detail
Languages Known : English, Hindi, and Punjabi
Date of Birth : 24 Jan.1994
Mobile No : +971-0509724934 & +971- 0509971576
Email Address : negrahulsharma@gmail.com
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